Equity Loan Servicing Specialist

Arizona Financial Credit Union•Phoenix, AZ

1d•Hybrid

About The Position

The position is responsible for the accuracy, content, and completeness of the mortgage application, related underwriting documents, and loan closing documents, within regulatory guidelines. This role focuses on processing and funding Closed End Second Mortgage and HELOC loans with an emphasis on accuracy and efficiency, while providing knowledge and superior service to branches and support segments.

Requirements

High School diploma or general education degree (GED).
Three (3) years of experience in a financial institution or any related field.
Understanding of Equity Products: Home Equity Line of Credit (HELOC) and fixed equity.
Ability to process HPML equity loans to include setting up escrow accounts.
Ability to understand current credit union underwriting guidelines.
Ability to learn and understand compliance guidelines of various governing bodies (CFPB, FNMA, HUD, FHLMC).
Ability to type 45 words per minute.
Ability to read, write, speak, and use proper grammar in English.
Ability to read and comprehend written instructions, correspondence, memos, and procedure manuals.
Ability to communicate verbally on the telephone, speaking to members regarding sensitive inquiries or complaints.
Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations.
Ability to calculate rates, ratios, income, and percentages.
Must be registered with the Nationwide Mortgage Licensing System (NMLS or Registry) and obtain a unique identified (NMLS Number) if acting as a Mortgage Loan Originator (MLO).
Must submit fingerprints for an FBI criminal background check.
Must receive clearance from Arizona Federal based on the FBI background check results.
Must renew registration annually and update any changes to registration information.
Must provide unique identifier/NMLS Number upon request, before acting as an MLO, and through initial written communication with a member/residential mortgage loan applicant.
Must maintain confidentiality and non-disclosure of confidential member information.

Nice To Haves

One (1) year experience as an AFCU Personal Banker.

Responsibilities

Processing and funding of Closed End Second Mortgage and HELOC loans with a focus on accuracy and efficiency.
Providing knowledge and superior service to branches and support segments via the department ACD line.
Reviewing and analyzing title documents, appraisal, flood certification, payoff information, insurance, and member information to ensure the loan is compliant and accurate.
Working with multiple vendors during processing and when completing payoff requests, including title, appraisal, insurance, and other financial institutions.
Staying up to date with collateral titling changes in process and procedures to avoid member and CU risk and impact.
Managing MeridianLink queues to meet service level agreements agreed upon with Consumer Lending Sales.
Completing multiple quality checks of each application prior to the member’s appointment and loan funding to ensure seamless funding and lien perfection while meeting compliance and regulatory guidelines.
Assisting with ongoing servicing questions after a consumer loan has been funded.
Adhering to quality standards for consistent, high-quality service.
Making recommendations for the improvements of service quality and lending processes.
Ensuring individual and credit union adherence to policies and standard of business practices.
Performing other job-related duties as assigned.