Equipment Support Specialist
innovateIT•Albany, NY
•Hybrid
About The Position
We are seeking a highly skilled and motivated Equipment Support Specialist to join our dynamic team. This role is a primary contact point responsible for providing in-depth technical support for all innovateIT car wash equipment.
Requirements
- Associate degree or higher in Electrical Engineering, Mechatronics, or related field (or equivalent experience).
- Strong customer service and technical troubleshooting skills.
- Solid understanding of electrical, mechanical, hydraulic, pneumatic, and control systems.
- Proficiency with Microsoft Office and business software systems (CRM/ERP).
- Excellent communication, problem-solving, and organizational skills.
- Ability to travel up to 25% of the time and for as long as 1 week to customer locations across the country.
Nice To Haves
- Experience with PLC systems (e.g., Omron, Allen-Bradley) and related software, preferred.
- Familiarity with car wash equipment and operations, preferred.
Responsibilities
- Deliver remote and on-site technical support for installations, startups, and ongoing operations.
- Diagnose and resolve hydraulic, pneumatic, mechanical, electrical, and controls-related issues.
- Support field service technicians with technical guidance and troubleshooting assistance.
- Assist customers and field personnel with system integration, wiring, and networking (Ethernet/IP, TCP/IP, etc.).
- Aid in equipment commissioning including mechanical and electrical installation, calibration, programming, and testing.
- Work with contractors, trades, and service personnel during installations and service events.
- Maintain detailed field service and installation documentation.
- Process parts orders, sales orders, and warranty orders in ERP systems.
- Assist in reviewing sales proposals for accuracy and completeness.
- Coordinate customer deposits and final payments.
- Identify and communicate root causes of technical issues to engineering teams.
- Provide field feedback to improve product design, installation, and maintenance processes.
- Assist in updating technical documentation and troubleshooting guides.
- Redline and update design documentation as needed based on field conditions.
Benefits
- Health, dental & vision
- Short-term and long-term disability & life insurance
- 401K with 5% company match
- 3 weeks of Paid Time Off
- Free Car Washes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
