Horticulture Equipment Support Specialist

Profile Products LLC•REMOTE, US,

6d•Hybrid

About The Position

This position provides technical support to grower customers using processing equipment needed to fully expand and utilize HydraFiber products. Candidate should reside near a major airport.

Requirements

Bachelor’s degree in Horticulture, Agriculture, Mechanical Engineering or Agricultural Engineering related field
Excellent verbal and written communication skills
Strong analytical and mechanical skills
Ability to build and maintain relationships with a wide range of people and personalities
Ability to work independently, as well as to collaborate in a team environment
Solid decision-making skills
Excellent PC skills including proficiency with MS Office
Demonstrated ability to prioritize and handle tasks with a high degree of accuracy
Ability to read, write, and speak English

Nice To Haves

2 years’ commercial horticulture production experience preferred
Background in commercial production and mechanized processing technology is a plus
Bilingual in Spanish preferred

Responsibilities

Perform various activities for customers to ensure success of HydraFiber utilization:
Train onsite staff on the functions of the specific machinery they’ll be using to process their HydraFiber products;
Visit growers to ensure HydraFiber inclusion rates are correct/as expected; and
Act as point of contact for HydraFiber Equipment questions.
Provide post-machine installation technical support, including answering customer questions regarding operation and calibration.
Train and assist growers concerning process and machine adjustment needed to ensure satisfactory container filling.
Assist in communication between Profile Products, Adept Ag, and the growers by performing activities including, but not limited to:
Participating in conference calls between Profile Products and Adept Ag to discuss customers and activities associated with equipment support
Participating in conference calls between Adept Ag and growers during troubleshooting activities
Provide reports of customer engagement to affected parties as needed within 48 hours of occurrence. Circulate and file reports in CRM
Support Profile Products Horticulture Equipment R&D initiatives
Perform additional duties as required.