Equipment Solutions Manager

Yancey Bros. Co. • Mableton, GA

1d • Hybrid

About The Position

The Equipment Solutions Manager is both a strategic and operational client-facing role focused on optimizing customer equipment utilization, reducing operating costs, and maximizing machine uptime through data-driven insights and consulting. They act as a bridge between the Yancey Bros service capabilities and the customer's operational goals.

Requirements

• Bachelor’s degree in a technical or business field is preferred, or equivalent experience in sales/product support.
• 5+ years of experience in heavy equipment management, maintenance, or repair.
• Comprehensive knowledge of heavy equipment systems (hydraulics, engines, electrical) maintenance and repairs
• Experience with telematics platforms (e.g., VisionLink, JDLink), data analysis tools (e.g., PowerBI) and CRM systems (e.g., Dynamics CRM).
• 2 or more years of strong leadership skills focused on strategic planning, data-driven decision-making, and team motivation
• Strong consulting, problem-solving, communication, and relationship-building skills with the ability to present to executive leadership.
• Knowledge of how heavy equipment fleets are managed, site production, and fleet maintenance
• Ability to collect and interpret telematics data turning raw information into actionable reports on fleet performance, maintenance, and costs.
• Willing and able to work on-site and travel up to 20% within a designated region to visit customer sites.

Nice To Haves

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

Responsibilities

• Own P&L and cost center performance for condition monitoring operations, deliver executive-level reporting and presentations, and participate in dealer advisory boards.
• Develop trusting and empowering teams through coaching and capabilities and career development plans.
• Lead organizational and process improvements to reduce cost, improve WIP management, and capture incremental service revenue and partner with digital solutions team to implement a scalable support models for digital solutions (ticketing, SLAs, automations, reporting).
• Define roadmaps, KPIs, and data requirements for next-generation fleet management and lifecycle tools.
• Lead cross-functional collaboration with IT, Insights, Service, Sales, Marketing, and Digital Solutions teams.
• Manage a team of condition monitoring analysts to proactively monitor machine health data (telematics, oil analysis, inspections) to predict failures, reduce downtime, and optimize fleet performance for customers by providing actionable maintenance recommendations, create technical reports, and collaborate with aftermarket teams to improve product support loyalty and conversion rate.
• Use telematics, GPS, and IoT sensor data to monitor machine health including engine diagnostics, hydraulic pressure, and fault codes.
• Use oil and coolant sample results to identify internal engine or component wear before failure occurs.
• Shift from reactive repairs to predictive maintenance using real-time data to schedule services just before they are needed.
• Conduct in-person customer consultations, fleet reviews, and executive-level value discussions.
• Deliver advanced analyses including utilization, PM accuracy, repeat faults, operator-driven issues, and total cost avoidance.
• Provide actionable insights to customers and the product support teams to drive loyalty and support such as total cost of ownership, utilization and runtime optimization, lifecycle fleet planning and replacement strategy, emissions and fuel efficiency, benchmarking data.
• Own end-to-end connectivity strategy including audits, growth, coverage, account and fleet ownership and data hygiene across platforms, product link lifecycle, and customer adoption and retention.
• Own the customer experience, utilization, and adoption to include continuous improvement, training, demos, marketing, onboarding, subscriptions, and enhancements.
• Participate in required safety program, and work in a safe manner.
• Other duties as assigned.

Benefits

• Aggressive compensation levels
• Technician tool allowances
• Full medical, vision and dental coverage
• Employee wellness programs
• Paid vacations
• Competitive Pay
• Individual Bonus Opportunities Available
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance
• Paid Holidays
• Paid Sick Leave
• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level