Equipment Service Administrative Assistant

Imperial Dade•Loxley, AL

1d•Onsite

About The Position

Imperial Brady is the leading distributor of foodservice packaging, facilities maintenance supplies and equipment in the U.S. As a provider of customized supply chain solutions, the company serves customers in many business-to-business market segments including supermarkets, healthcare facilities, universities, and restaurants. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves more than 80,000 customers through a footprint of 80+ branches. We have an exciting opportunity for an Equipment Service Coordinator / Administrator located in our Bordentown, NJ facility. This position is responsible for scheduling technicians, submitting estimates to customers and tracking flow of appointments and billing thru the service department.

Requirements

High School Diploma / GED / Technical Program Certificate
Demonstrated ability to effectively multi-task with little supervision.
Ability to communicate effectively.
Must be detailed oriented.
Ability to read and comprehend complex instructions.
Ability to conduct oneself in a professional, confidential and competent manner in a multitude of situations
Strong PC skills

Responsibilities

Act as an administrative assistant to the equipment repair service team.
Responsible for scheduling repair technicians to locations we service in NJ, PA and DE.
Receive customer service requests via phone & e-mail and schedule accordingly in our surrounding repair locations.
Maintain up to date records of estimates submitted to customers, repair services in process, and services completed.
Log all completed service orders and then submit them for billing.
Maintain strong communication with customers, technicians and service staff during the repair process (estimates, approvals, schedule, completion) by providing updates and repair status on a daily/weekly basis as needed.
Call vendors for RGA #’s on parts that are being returned for warranty and/or other reasons; Log all warranty claims; Coordinate with assigned internal contacts on pack up and shipping of all returned parts.
Obtain pricing and availability on parts from vendors when needed.
Other activities as directed by management.