Equipment Finance Customer Service Representative

U.S. Bank•Marshall, MN

3d•Hybrid

About The Position

U.S. Bank is hiring a part-time Customer Service Representative to assist customers with Equipment Finance inquiries through phone, email, mail, and online chat. The role involves researching and resolving problems, responding to customer requests, and identifying products and services that may meet customer needs. It calls for a self-motivated team member with strong verbal and written communication skills who can maintain professionalism and a positive attitude in a high-energy environment. The schedule is Monday through Friday between 7 a.m. and 5 p.m. CST. The role has a hybrid arrangement requiring work from the office at least three days per week. Candidates must live within commuting distance of the U.S. Bank office in Marshall, Minnesota. The position offers opportunities for growth and development within the company.

Requirements

High school diploma or equivalent.
Two to four years of experience in a customer service position.
Strong verbal and written communication skills.

Nice To Haves

Basic knowledge of the financial industry.
Well-developed customer service skills.
Strong telephone and interpersonal skills.
Good problem-solving and negotiation skills.
Ability to identify and resolve or escalate problems with minimal guidance.
Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications.
Ability to plan and prioritize multiple processes effectively with strong attention to detail.
Good time management skills to maximize the number of clients assisted while maintaining a high level of customer service.

Responsibilities

Answer incoming calls and assist customers with questions and concerns about their equipment lease contracts.
Process and respond to customer inquiries using multiple systems to provide account information, answering calls professionally.
Diagnose customer needs and proactively explain relevant features and benefits of U.S. Bank products and services.
Maintain a positive attitude during stressful situations.
Show genuine interest in customers, ask questions to resolve their concerns, and understand how U.S. Bank can meet their needs.
De-escalate interactions with dissatisfied customers by offering patient assistance and support.
Guide customers through troubleshooting or navigating the company website.
Meet or exceed call center metrics while providing excellent customer service.
Research and solve problems while assisting customers.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.