Equipment Finance Customer Service Representative

U.S. Bank•Marshall, MN

2d•Hybrid

About The Position

The Customer Service Representative supports U.S. Bank Equipment Finance customers through phone, email, mail, and online chat. The role involves answering questions about equipment lease contracts, researching and resolving account issues, identifying products and services that meet customer needs, and providing professional, high-quality service. Representatives use multiple systems to respond to inquiries, guide customers through troubleshooting or the company website, and de-escalate difficult interactions while working toward call center metrics. This is a part-time role with working hours Monday through Friday between 7 a.m. and 5 p.m. CST. The position follows a hybrid arrangement and requires working from a U.S. Bank office at least three days per week. Candidates must live within commuting distance of the office in Marshall, Minnesota. Opportunities for growth and development within the company are available.

Requirements

High school diploma or equivalent.
Two to four years of experience in a customer service position.
Strong verbal and written communication skills.
Ability to work alongside a team in a high-energy customer service environment.
Ability to work Monday through Friday between 7 a.m. and 5 p.m. CST.
Must live within commuting distance of the U.S. Bank office in Marshall, Minnesota.
Ability to work from a U.S. Bank location three or more days per week.

Nice To Haves

Basic knowledge of the financial industry.
Well-developed customer service skills.
Strong telephone and interpersonal skills.
Good problem-solving and negotiation skills.
Ability to identify and resolve or escalate problems with minimal guidance.
Effective written and verbal communication skills.
Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications.
Ability to plan and prioritize multiple processes effectively with strong attention to detail.
Good time management skills to maximize the number of customers assisted while maintaining a high level of service.

Responsibilities

Answer incoming calls and help customers with questions and concerns related to equipment lease contracts.
Process and respond to customer inquiries using multiple systems to provide account information and handle calls professionally.
Diagnose customer needs and educate customers about relevant U.S. Bank products and services.
Maintain a positive attitude during stressful situations and show genuine interest in customers’ concerns.
Ask questions to understand and resolve customer concerns and determine how U.S. Bank can help meet their needs.
De-escalate interactions with dissatisfied customers by providing patient assistance and support.
Guide customers through troubleshooting or navigating the company website.
Meet or exceed call center metrics while providing excellent customer service.
Research and solve problems while assisting customers.

Benefits

Medical, dental, and vision healthcare coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase and 401(k) contribution and pension, subject to eligibility requirements.