ePro Business & Data Analyst Intern

Samsung • Plano, TX

1d

About The Position

The ePro Business & Data Analyst Intern will support Samsung Electronics America’s ePromoter (ePro) team, which works across Samsung.com’s e-commerce ecosystem. The team uses real-time expert chat, conversational commerce, and emerging generative AI tools to improve consumer engagement and accelerate online sales. The intern will conduct in-depth analysis of e-commerce business metrics, customer support tickets, website navigation funnels, and agent performance data.

Requirements

• Proficiency in analyzing complex datasets to identify trends and insights.
• Experience with Excel, including pivot tables and advanced functions.
• Strong people skills and the ability to collaborate with cross-functional teams.
• Ability to present findings clearly.
• A proactive approach to identifying business challenges and proposing data-driven solutions.

Nice To Haves

• Experience creating reports and dashboards using Tableau or Power BI.
• Basic knowledge of SQL for data extraction.
• A degree in Business Analytics, Business Information Systems (BIS), MIS, Finance, a quantitative track in Marketing, Marketing Analytics, or Operations / Supply Chain Management.

Responsibilities

• Conduct deep-dive analyses of e-commerce business metrics, customer support tickets, website navigation funnels, and agent performance data.
• Identify trends and insights in complex datasets.
• Create reports and dashboards using data visualization tools.
• Extract data from databases using SQL.
• Present findings clearly and collaborate with cross-functional teams.
• Identify business challenges and propose data-driven solutions.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed