ePro Business & Data Analyst Intern

Samsung Electronics • Plano, TX

2d

About The Position

The ePro Business & Data Analyst Intern will support Samsung Electronics America’s ePromoter (ePro) team, which works across the Samsung.com e-commerce ecosystem. The team uses real-time expert chat, conversational commerce, and emerging generative AI tools to improve consumer engagement and accelerate online sales. The intern will conduct in-depth analyses of e-commerce business metrics, customer support tickets, website navigation funnels, and agent performance data.

Requirements

• Proficiency in analyzing complex datasets and identifying trends and insights.
• Experience with Excel, including pivot tables and advanced functions.
• Strong people skills and the ability to collaborate with cross-functional teams.
• Ability to present findings clearly.
• A proactive approach to identifying business challenges and proposing data-driven solutions.

Nice To Haves

• Experience creating reports and dashboards using Tableau or Power BI.
• Basic knowledge of SQL for data extraction from databases.
• A bachelor's degree in Business Analytics, Business Information Systems (BIS), MIS, Finance, quantitative-track Marketing, Marketing Analytics, Operations, or Supply Chain Management.

Responsibilities

• Analyze complex datasets to identify trends and insights.
• Create reports and dashboards using data visualization tools.
• Extract data from databases using SQL.
• Work with cross-functional teams and clearly present findings.
• Identify business challenges and propose data-driven solutions.

What This Job Offers

• Career Level: Intern