Epicor Technical Specialist

Yazoo Mills • New Oxford, PA

4d • Onsite

About The Position

The Epicor Technical Specialist is responsible for providing frontline technical support while developing specialized expertise in the company’s ERP system, Epicor. This role will begin as general IT support, with emphasis on ERP helpdesk, ensuring timely resolution of user issues and maintaining high service levels across the organization. As skills and understanding progress, the position will transition into a primary Epicor support role, while continuing to serve as a backup resource for general IT support.

Requirements

• 1–3 years’ experience in IT support or helpdesk environment
• 3 years’ Epicor ERP experience
• Expert Microsoft Excel skills
• Familiarity with Windows OS, Microsoft 365, and common business applications
• Understanding of business processes (finance, operations, inventory, etc.)
• Experience with ticketing systems and documentation practices
• Strong analytical thinking and attention to detail
• Possesses the willingness and aptitude to ‘figure it out’
• Ability to manage multiple tasks and prioritize effectively
• Ability to learn complex systems and processes quickly
• Customer-focused mindset
• Adaptability and willingness to grow into a specialized role
• Collaborative with the ability to work independently

Nice To Haves

• Manufacturing environment experience is preferred
• SQL, C# or Crystal Reports reporting experience a plus

Responsibilities

• Provide day-to-day technical support to end users (hardware, software, ERP, network, and account issues)
• Respond to and resolve helpdesk tickets in a timely and professional manner
• Install and configure software and hardware
• Assist with user onboarding/offboarding, including account setup and permissions
• Document issues, resolutions, and processes within the ticketing system
• Escalate complex issues to appropriate team members when necessary
• Undertake any other related tasks as requested by manager or supervisor
• Troubleshoot complex Epicor issues across modules to identify root causes.
• Provide functional end user support for Epicor including dashboards, BAQs, BPMs.
• Work with internal stakeholders to understand business processes and system needs
• Provide training on Epicor to end users
• Assist in testing, upgrades, and implementations
• Create and maintain documentation for Epicor processes, workflows, and support procedures
• Collaborate with vendors and developers on issue resolution and enhancements
• Serve as a backup resource for helpdesk support as needed
• Identify opportunities to improve system performance and user experience
• Participate in IT projects and continuous improvement initiatives
• Maintain a high level of customer service and communication with end users

Benefits

• Competitive Wages
• Comprehensive Benefits that include Health, Dental, Vision, 401(k), Life Insurance, Short Term Disability, 8 paid Holidays, Paid Time Off and more
• Celebration of milestones and successes along with an occasional pop-up surprise to let our employees know we appreciate all of their hard work and dedication
• Career Development by promoting from within and on-the-job training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees