Epic Willow Ambulatory Analyst WAM

Tower Health•Wyomissing, PA

9h•Remote

About The Position

This position is primarily remote with a preference for those residing in Eastern and Central time zones. The Epic Willow Ambulatory Analyst will play a key part in implementing, developing, and maintaining the Epic WAM system along with third-party systems. Contributions will include analysis of processes to understand operations and workflows, building and testing interface solutions, troubleshooting integration/mapping issues, independently interacting with customers and colleagues, and developing in-depth knowledge of the Epic platform.

Requirements

Epic Willow Ambulatory build experience
Epic Willow Ambulatory certification
Excellent communication skills
Customer-service oriented
A basic understanding of the Windows environment
An eagerness to learn, support, and tenaciously troubleshoot supporting technologies.
Proven critical thinking skills
Follow through
Attention to detail

Nice To Haves

Bachelor’s degree is preferred. Combination of relevant education and experience may be considered in lieu of degree.

Responsibilities

Investigating processes to understand operations.
Researching, analyzing, and understanding workflows of end users.
Developing, testing, deploying, and evaluating appropriate interface solutions and ongoing maintenance needs for sustainable processes.
Configuring systems to improve processes, add efficiencies, and promote patient safety.
Resolving integration/mapping issues.
Troubleshooting and resolving problems or processes.
Developing application and integrated test scripts.
Participating in thoroughly testing builds.
Providing on-call support based on upon application needs.
Establishing credibility at all levels and building partnerships with customers and colleagues.
Working closely with Senior Analysts and technical IT staff to implement, upgrade and support software systems.
Presenting information to colleagues and end users and tailoring communication to the audience.
Communicating, collaborating, and sharing knowledge with team.
Obtaining an in-depth knowledge of the Epic platform for the supported application and a general knowledge of other applications supported along with a detailed understanding of the integration of modules within the Epic Enterprise.