Epic Training Specialist

SEMRHI•Hattiesburg, MS

7d•Onsite

About The Position

Under the direction of the Chief Financial Officer, the Training Specialist is responsible for training end-users (clerical, clinical staff and providers) on the proper use of our EMR/EHR functions and features. As Southeast Mississippi Rural Health Initiative, Inc. continues to add new front office staff, providers and nursing staff, this trainer will provide individual and group training and support in startup, basic and advanced use of Epic. The Training Specialist will work to understand existing workflows and help train individuals to work effectively in the new system. This trainer will also demonstrate knowledge and skills to appropriately communicate and interact with the staff, patients, families and visitors of all age groups, while being sensitive to their cultural and religious beliefs.

Requirements

2-3 years of prior training experience, preferably in healthcare
Ability to travel to all SEMRHI clinic practices
Ability to teach/present one on one, in a group session, or in front of a large audience (including providers)
Strong verbal communication and oral presentation skills
Proven ability to learn new software systems easily
Ability to maintain confidentiality in accordance with SEMRHI policy
Prior work experience in clinical practices strongly preferred
Demonstrated ability to learn new technologies
Ability to work in a fast paced, team-oriented environment
Proficient level in Microsoft Word, Outlook, Excel, and PowerPoint applications
Proficiency learning and using computer-based applications

Responsibilities

Conduct classroom training to providers, nursing and office staff
Build and maintain the training environment
Develop, enhance and/or modify existing curriculum including training materials for trainers and end-users
Develop, implement, and deliver knowledge, behavioral, and skill-based learning
Access the development and performance needs of the target audience
Make knowledgeable recommendations to enhance learning
Tracks issues and resolutions using system ticketing software for visibility of issues and resolution
Contribute to development and updating of instructional material to assist in training
Demonstrate working knowledge of effective training techniques, adult learning, curriculum development and continuous quality improvement
Maintain and develop knowledge and skills in assigned technical and/or non-technical content areas
Maintain a professional appearance and attitude
Strong time management skills with the ability to manage multiple activities and deadlines
Communicate and train staff in a pleasant and effective manner
Take initiative and move projects and activities forward with limited direction
Strong interpersonal skills and ease with building/establishing rapport with an array of people and teams
Performs other duties as assigned
Complete all required trainings prior to deadline