Epic Education Specialist, HIS

William Osler Health System•Brampton, ON

2d•CA$73,808 - CA$92,274•Onsite

About The Position

The Epic Education Specialist will be responsible for delivering instructor-led Epic hospital information system (HIS) training courses to diverse clinical and non-clinical end-user groups, each with varying levels of experience and technical skills. The Epic Education Specialist will collaborate closely with HIS project team members for development and maintenance of training curriculum and training materials. This role is part of the HIS project structure, with a key responsibility to design, deliver and sustain our systems to address both clinical and non-clinical needs, ensuring the HIS is utilized effectively and efficiently in patient care.

Requirements

Demonstrating adaptability and flexibility with respect to required changes in training content and delivery methods
Presentation skills in classroom and virtual type settings
Demonstrated critical thinking skills and, strong organizational skills
Strong communication skills, both verbally and written, including the ability to communicate clearly and effectively in a classroom or virtual setting
Demonstrated proficiency working with Microsoft Office applications (i.e., Word, Excel, PowerPoint, Outlook, SharePoint, OneNote) required
Ability to learn and quickly master new software and systems, demonstrating technical aptitude
Ability to work in an agile environment to deliver an HIS that meets end user needs
Ability to work independently and in collaboration with a team to meet HIS project milestones and ensure successful project delivery
Ability to analyze user requirements and produce creative solutions to meet end user needs
Ability and willingness to support project success in a manner that goes beyond completion of assigned tasks
Ability to persevere in a high intensity project to overcome obstacles and difficult situations within a time sensitive implementation
Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Nice To Haves

One or more years of experience in adult training/education and delivering training in a classroom setting is preferred
Bachelor’s degree or college diploma or equivalent years of experience is an asset
Previous experience in a health care organization and hospital operations is an asset
Previous experience training in a modernized HIS is an asset
Successfully complete Credentialed Trainer training prior to delivering instructor-led training
Experience with training platforms and instructional design software is an asset
Strong understanding of hospital workflows in either clinical or non-clinical areas is an asset

Responsibilities

Deliver instructor-led Epic HIS training to diverse clinical and non-clinical end-user groups (e.g., lab techs, porters, allied health professionals, nurses, pharmacists, registration, and finance staff etc.), each with varying levels of experience and technical skills
Deliver and present curriculum content in a clear and engaging manner, ensuring that participants are actively engaged and grasp the concepts
Prepare training lessons, print materials, and set up the training room and environment prior to the training session
Adhere to training delivery standards, templates, and processes
Identifies system knowledge level of users/students to appropriately provide assistance and facilitate training activities
Adapt training techniques to accommodate different learning styles and skill levels, making the learning experience interactive, effective, and accessible to all participants
Collaborate with other Epic Education Specialist by co-facilitating classroom instruction and assisting as needed
Collaborate with training team and application team for development and maintenance of training materials such as classroom information sheets, PowerPoint slides, quick start guides and tip sheets based on updates, system upgrades, and class participant feedback
Facilitate hands-on exercises and simulations to reinforce practical skills and boost confidence in using Epic
Facilitate completion of learning assessments for learners. Follow up with learners outside of the classroom to offer additional support if needed based on learning assessment results
Create and maintain documentation to build a repository of key configuration decisions and associated build
Facilitate and participate in meetings to discuss deliverables, issues, end user concerns and upcoming milestones
Work closely with team members to identify, document, and troubleshoot issues to find creative resolutions
Work extended hours (Days, Evenings, Nights, Weekends) as required