Epic Training Manager

Salinas Valley Health•Salinas, CA

10d•$69 - $86•Onsite

About The Position

Under the direction of the Director of Enterprise Informatics, the Epic Manager is responsible for leadership of the Epic Electronic Health Record (EHR) Applications in which they have been assigned. The Epic Manager will play a key role in executing executive leadership’s strategies through project management of the EHR system implementations, maintenance, training nurses, physicians and other inpatient/outpatient staff on system functionality, building system tables and design, testing system upgrades, and providing pre and post-implementation training. The Epic Manager will have responsibility for implementing the organization’s strategic plan to inpatient and ambulatory medical informatics projects, serving as a resource for SVHMC, SVHC and community physician practices on topics relevant to EHRs and any emerging regulatory requirements that relate to their effective use. Serves as the lead for Epic EHR and/or PM system implementations. Responsible for coordinating and oversight of Epic application support. Serves as the primary super user for Epic software applications. Provides guidance, organization and support for various Epic EHR and third-party application implementations at SVHMC and SVHC. Provides leadership and supervision regarding departmental performance by completing evaluations, maintaining staff competency and development, adequate staffing, and assures all work in specified areas is completed while maintaining a high level of quality. Is a role model for departmental behavior, and provides and promotes a positive working environment for departmental staff to ensure strong employee morale, motivation and productivity. Supervises the operational workflow to ensure the department’s role and function in the organization supports the delivery of the highest possible standard of patient care, and customer service for staff and visitors within the available resources. Serves a key role in implementing new information systems by mastering the technical and operational components of the system in order to educate and train users. Oversee all facets of Epic projects, including but not limited to discovery sessions, project build, testing and validation, training and optimization. Works in collaboration with SVH IT. Assists with system upgrades, including build, testing and validation. Assists with the development and coordination of Epic EHR and PM software applications training curriculum for end-users. Provides data analysis and report generation as requested and supports population health initiatives. Works with population health leads to build out regulatory changes that will affect EHR and PM workflows. Responsibility for maintaining processes and procedures compliant with HIPAA standards. Assists with departmental accounts receivable, ensuring accuracy of charges to clinics for EHR and PM services provided. Assists with maintaining up to date financial records and budgetary information related to projects. Participates in organizational committees and initiatives, incorporating system solutions and development activities, to assist other departments and affiliates with software applications implementations. Support Change Management, Change Control, Project Management and other key department initiatives while leveraging departmental and Epic tools to stay organized (OneNote, FreshService, Epic CMT, Orion, Nova, Sherlock) Performs other duties as assigned.

Requirements

Bachelor’s degree required.
Epic Certification (or Accreditation) required in one core Epic application (EpicCare Ambulatory, Inpatient, Orders, etc.) or Epic Certification (or Accreditation) in any Training Wheels Core Curriculum.
New hires and transfers have 45 days after Epic training to complete required Epic Certification/Accreditation.
Training and certification timeline must be completed within 90 days of employment.
Two (2) years’ healthcare leadership experience required.
Four (4) years’ experience in a healthcare-related clinical environment with a focus on clinical information systems.
Working knowledge of the process and delivery of patient care services in an acute care facility and office practice environment.
Understanding of the supporting activities in clinical services, ancillary departments, financial services, medical records, utilization review, quality assurance, the admitting/registration functions, and billing and collections.

Responsibilities

Leadership of the Epic Electronic Health Record (EHR) Applications.
Project management of EHR system implementations, maintenance, and upgrades.
Training nurses, physicians, and other staff on system functionality.
Building system tables and design.
Testing system upgrades.
Providing pre and post-implementation training.
Implementing the organization’s strategic plan for inpatient and ambulatory medical informatics projects.
Serving as a resource for EHR-related topics and emerging regulatory requirements.
Serving as the lead for Epic EHR and/or PM system implementations.
Coordinating and overseeing Epic application support.
Serving as the primary super user for Epic software applications.
Providing guidance, organization, and support for Epic EHR and third-party application implementations.
Providing leadership and supervision regarding departmental performance, including evaluations, staff competency, development, and staffing.
Ensuring departmental workflow supports high standards of patient care and customer service.
Mastering technical and operational components of new information systems to educate and train users.
Overseeing all facets of Epic projects (discovery, build, testing, validation, training, optimization).
Collaborating with SVH IT.
Assisting with system upgrades, including build, testing, and validation.
Developing and coordinating Epic EHR and PM software applications training curriculum.
Providing data analysis and report generation.
Supporting population health initiatives.
Working with population health leads to build out regulatory changes affecting EHR and PM workflows.
Maintaining processes and procedures compliant with HIPAA standards.
Assisting with departmental accounts receivable and ensuring accuracy of charges.
Assisting with maintaining up-to-date financial records and budgetary information.
Participating in organizational committees and initiatives to assist other departments and affiliates with software applications implementations.
Supporting Change Management, Change Control, and Project Management initiatives.
Leveraging departmental and Epic tools to stay organized.
Performing other duties as assigned.