Epic Technical Manager
Southeast Health
•Onsite
About The Position
The Epic Technical Manager is primarily responsible for the development and maintenance of the Epic Technical Infrastructure. The Epic Technical Manger is responsible for obtaining and maintaining an in-depth working knowledge of the functionalities and capabilities of all technical systems. The Epic Technical Manager is also responsible for managing the Epic Technical Team which includes ECSA, ODBA, Security, Cogito, Bridges, and other technical components.
Requirements
- Bachelor’s degree from accredited university in MIS, Business Administration, Information Systems, or any clinically related degree is highly preferred.
- Associate IT degrees, 3rd party information technology certifications along with comparable experience considered.
- Four to Six years of IT Infrastructure/workstation experience is required.
- Demonstrated knowledge of multiple hospital department operations and computer applications is required.
- Epic certification is a required component for all Epic Technical Roles.
- Demonstrated knowledge of clinical and business workflows in a hospital and ambulatory setting are preferred.
- Ability to maintain the highest standard is required with zero tolerance. Any breach of this requirement could result in immediate termination.
- Exceptional customer service and support skills are expected and required.
Nice To Haves
- Experience using Epic at any capacity is a plus.
Responsibilities
- Serving as main point of contact for technical issues and general questions related to Epic Technical infrastructure
- Maintain Epic technical infrastructure, availability, performance, and recoverability
- Working on collaboration with Epic to implement new projects (e.g., new module)
- Managing upgrades of Epic Technical systems by setting timelines, maintaining continuous communication, and addressing any issues
- Analyzing and communicating impact of known issues with end users and senior leadership
- Triaging requests and determining priority of issues
- Leading, Mentoring, and Supervising Epic Technical Team and Analysts
- Resolving end-user application issues using Epic documentation and ensuring business needs are met
- Collaborating across roles and teams to solve end-user problems
- Escalating end-user problems to appropriate level (e.g., team lead) when necessary
- Validating solutions are complete and appropriately implemented
- Building relationships with end-users and providing consistent support through day-to-day communication
- Communicating problem status and solutions to end-users
Benefits
- Employees will be provided training and multiple opportunities to obtain the certification within a designated time frame.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
