Epic Support Analyst III, EpicCare Inpatient ClinDoc
Sutter Health•Sacramento, CA
•Hybrid
About The Position
Ensures exceptional customer satisfaction by providing tier 2 troubleshooting assistance. Ensures timely resolution of problems, ensures customers are informed of unresolved issues, and engages other analysts directly to resolve challenging issues.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- Epic certification required upon hire
- 3 years recent relevant experience
- Proven expert in architecture, design, development, and ongoing support to the Epic application.
Responsibilities
- Provides tier 2 troubleshooting assistance.
- Ensures timely resolution of problems.
- Ensures customers are informed of unresolved issues.
- Engages other analysts directly to resolve challenging issues.
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
