Epic Support Analyst II, Resolute Billing
Sutter Health•Sacramento, CA
•Hybrid
About The Position
This position will work onsite 2 days per week in the Sacramento office. Plays a pivotal role in ensuring exceptional customer satisfaction. The front line of our customer support, troubleshooting issues, providing technical expertise, triaging issues, and delivering top-notch solutions to enhance the customer experience.
Requirements
- Associate's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 1 year recent relevant experience.
- Epic Resolute certification required within 6 months of hire.
Responsibilities
- Ensuring exceptional customer satisfaction.
- Troubleshooting issues.
- Providing technical expertise.
- Triaging issues.
- Delivering top-notch solutions to enhance the customer experience.
Benefits
- Comprehensive benefits package.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
