Epic Support Analyst II, Resolute Billing
Sutter Health•Sacramento, CA
•$39 - $58•Hybrid
About The Position
This position plays a pivotal role in ensuring exceptional customer satisfaction. As the front line of our customer support, the analyst will be responsible for troubleshooting issues, providing technical expertise, triaging issues, and delivering top-notch solutions to enhance the customer experience.
Requirements
- Associate's degree in Computer Science, Information Technology, or related field (equivalent experience will be accepted)
- 1 year recent relevant experience
- Epic Resolute certification required within 6 months of hire
Responsibilities
- Troubleshooting issues
- Providing technical expertise
- Triaging issues
- Delivering solutions to enhance customer experience
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
