Epic Security Analyst

UnitedHealth Group•Eden Prairie, MN

4d•$60,200 - $107,400•Remote

About The Position

Epic Security Analyst at Optum Insight. Optum Insight is focused on improving the flow of health data and information to create a more connected system, removing friction and driving alignment between care providers, payers, and consumers. The Optum Provider Technology Services team is building a comprehensive Epic services capability. This role involves working on high-performance teams to leverage technology and services delivery to improve care. The company fosters a culture of diversity, inclusion, and innovation.

Requirements

1+ year of healthcare experience
1+ year of customer service experience
Ability to travel per business need (most likely 1-2 times per year)
Intermediate proficiency with MS Excel, Visio, PowerPoint and SharePoint

Nice To Haves

Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills
Active / current Epic certification in Security
Additional Certification, or proficiency, in either EpicCare Ambulatory or Cadence
Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
Healthcare domain knowledge such as patient flow, scheduling, registration, authorization, or eligibility or other support functions in a healthcare organization
Reside in greater Nashville, TN or willing to relocate to Nashville
Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.
Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams
Understanding of concepts of confidentiality and data security
Demonstrates the ability to build and maintain strong internal relationships as well as motivate and inspire other team members through strong consultative skills
Demonstrates a strong ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems
Demonstrates strong relationship management skills and ability to handle challenging interpersonal situations

Responsibilities

Provisions application security levels and user roles
Coordinates security template and role updates following the security change control process
Works with application and compliance teams to design system‐level access
Creates and maintains provider records
Understands the Epic software security structures, including user profiles, roles, and security classes
Provisions access to third party applications in accordance with system policies and procedures
Designs and documents the general functional requirements and detailed technical specifications
Ability to troubleshoot technical issues
Provides technical consultation including configuration
Reviews, analyzes, and evaluates systems needs to develop recommendations for customers
Develops, supports and maintains all required system design and build documents and other system documentation
Provides support of application incidents reported through the help desk; including 24/7 on call coverage as required
Adheres to organization standards for system configuration and change control
Develops strong relationships with end user communities, customers and business partners
Attends, participates in, and contributes to meetings throughout the facility
Troubleshoots and/or resolves application issues and escalates more complex issues as appropriate