Epic Referrals Architect

UT Southwestern Medical Center•Dallas, TX

11d

About The Position

This position serves as a senior referrals analyst within the HITS Revenue Cycle & Hospital Business Systems team, providing advanced technical expertise for Epic referral and related patient access workflows. The analyst independently leads complex system analysis, configuration, testing, implementation, maintenance, and optimization. The role consults with operational partners to understand business problems, evaluate current processes, and translate requirements into effective technical solutions. It focuses on improving referral routing, tracking, work queue processing, and scheduling handoffs, while coordinating with teams responsible for related access and financial clearance workflows. The position may provide working supervision or direction of staff.

Requirements

Bachelor's degree in Business Administration, Computer Science, or a related field.
Seven years of business systems and/or project experience, including exposure to systems or project development, testing, installation, and training.
Advanced knowledge of system architecture and ability to oversee key system changes.
Ability to assess the impact of changes on existing configurations.
Good written and verbal communication skills.
Good organizational skills and ability to prioritize and meet deadlines.
Familiarity with personal computers.
Ability to communicate by telephone and in person with faculty and staff at all levels to support information systems and project coordination, and with public and private organizations to support program development and establishment.
Ability to read, write, and analyze data; develop plans and procedures; and coordinate people and resources to achieve goals.
Ability to work under broad direction, determine methods and approaches to problems, and work virtually self-supervised based on specialized knowledge or experience.
Superior customer service and relationship management skills.
Excellent organization and time management skills, with ability to handle multiple priorities.
The role may require organizational and managerial or supervisory skills.

Nice To Haves

Epic Referrals and Authorizations certification.
Scheduling experience and expertise in Epic referral order and work queue design.

Responsibilities

Act as the advanced technical lead for applications, including system design, development, and testing, and design proposed technical changes to system architecture.
Oversee upgrades of major applications to ensure system integrity.
Lead major capital IT projects and hold overall accountability for completing them on time and on budget.
Manage projects as the primary customer contact; define and maintain project plans and schedules; monitor scope, timelines, and deliverables; provide regular status reports; and assist lower-grade business analysts with project coordination.
Collect, interpret, and document specifications for new or revised software applications; develop and implement operational plans for business computer applications; and participate in preparing customer project proposals.
Coordinate testing of new applications and changes to existing applications to ensure data integrity and quality; define test scenarios; provide or assist with user training; document and track errors and related issues; and assist with problem analysis and resolution.
Compile policies and operating procedures to communicate issues to management, and develop administrative procedures required by new system functionality.
Assist in developing and implementing departmental business strategies to improve operational processing and productivity.
Monitor specification development and establish priorities for project design and testing.
Review, develop, recommend, and implement assigned activities, programs, or functions.
Develop and maintain project plans, provide status reports, record project time for cost-recovery requirements, and maintain and track accounts assigned to projects or programs.
May provide working supervision or direction of staff, contribute to employee performance evaluations, and work with the manager on problem solving.
Perform other duties as assigned.

Benefits

PPO medical plan, available day one at no cost for full-time employee-only coverage.
100% coverage for preventive healthcare with no copay.
Paid Time Off, available day one.
Retirement programs through the Teacher Retirement System of Texas (TRS).
Paid Parental Leave Benefit.
Wellness programs.
Tuition reimbursement.
Public Service Loan Forgiveness (PSLF) Qualified Employer.
On-site childcare.
Paid holidays.
Merit increases.