EPIC PROGRAMMER/ANALYST

Premier Health•Dayton, OH

1d•Hybrid

About The Position

The Epic Analyst - Community Connect supports and optimizes Epic systems used by care teams and partner organizations. The role contributes to strategic and tactical projects across the full project life cycle, from planning and design through implementation, maintenance, and continuous improvement, with expertise in Epic Ambulatory or Epic Professional Billing. The position processes and implements approved change requests within established service level agreements and responds to assigned system incidents to help users resolve problems and prevent recurrence. It works collaboratively across clinical, technical, and operational groups, may serve as a project team member or leader, and provides estimates for complex work. The analyst works independently with minimal supervision, shares knowledge with colleagues, and guides and mentors less-experienced team members. The role is full-time, scheduled 8:00 AM to 5:00 PM, with 80 hours per pay period. Hybrid or work-from-home arrangements are available, but the person must be willing to commute to and occasionally work in person at offices in the Dayton, Ohio area; local candidates are preferred.

Requirements

Associate degree with 6 or more years of job experience and 3 years of Epic experience, or bachelor's degree with 4 or more years of job experience and 2 years of Epic experience; relevant years of experience may be considered in lieu of formal education.
Experience implementing clinical and/or healthcare business information systems in a large-scale, complex healthcare organization.
Knowledge of Microsoft Office Suite applications.
Proven analytical and problem-solving skills.
Strong organizational skills and ability to manage multiple tasks simultaneously.
Effective interpersonal and communication skills with technical and non-technical audiences.
Proven verbal and written communication skills.
Strong analytical and documentation skills.
Willingness to commute and work in person occasionally at offices in the Dayton, Ohio area.

Nice To Haves

Preferred area of study or major: Nursing, Medical Technology, Radiology, Mathematics, Engineering, Biomedical Engineering, Laboratory, Pharmacy, or Medicine.
Epic Ambulatory or Epic Professional Billing expertise.
Local candidates preferred; preferred candidates live within 60 miles driving distance of Dayton, Ohio.

Responsibilities

Process and implement approved change requests within established service level agreements.
Respond to assigned system incidents, supporting users to correct problems and prevent recurrence.
Serve as a team member or leader on projects and provide estimates for complex work efforts.
Provide backup assistance to other team members and share knowledge and education with colleagues.
Work independently with minimal supervision.
Research and understand Premier Health IT policies, procedures, and practices, especially those related to change management, incident handling, and service level agreements.
Develop capabilities, productivity, and delivery as capability and capacity grow.
Manage competing priorities and meet organizational goals.
Deliver cost-effective, high-quality solutions to complex business problems that support customer satisfaction.
Lead and mentor programmer analysts in application development, implementation, and problem resolution by planning, scheduling, assigning, coordinating, and reviewing team tasks.
Provide input to yearly staff performance evaluations when applicable.
Evaluate software and hardware products and recommend improvements to operations or processes.