Epic Principal Trainer - OpTime

The South Bend Clinic • South Bend, IN

1d • $67,954 - $101,930

About The Position

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

The Epic Principal Trainer – OpTime is responsible for designing, developing, coordinating, and delivering training programs for Epic OpTime users across the perioperative services department. This role serves as the primary training expert for OpTime workflows and collaborates with clinical, operational, and information technology teams to ensure effective adoption and utilization of Epic's surgical services applications. The Principal Trainer supports system implementations, upgrades, optimization efforts, and ongoing education initiatives while ensuring training materials reflect organizational workflows and Epic best practices. Works with IT Management, Operations Management and Epic application analysts to develop and deploy training appropriate for the end users (physicians/mid-levels/staff) including but not limited to new hires and existing employees. Required to secure Epic certification in at least one application, and attend a series of Training, Environments, and documentation (TED) courses geared for principle trainers Analyzes a variety of assessment data (reports, end user performance) to determine and meet the educational needs of the adult learner Develops Epic Training for newly acquired Duly practices (physicians and staff) as well as new Boncura clients Conducts one-on-one (at the elbow support) and/or classroom training for new physicians/providers, clinical users and staff Conducts bi-monthly new employee orientation classes Develops and delivers training for new system modules, enhancements and operations initiatives Develops and maintains training materials Acquires and maintains current knowledge and competency of associated workflows Collaborates with the Epic analyst team to test, develop and deliver training materials related to system version upgrades and quarterly system updates Builds, tests, and maintains the Epic training environment Develops and implements an annual training optimization program, including a physician and clinical staff super user program, periodic site visits, monthly webinars, etc. Works with subject matter experts, champions and super users to resolve issues in support of training and education Willingness to conduct training classes on any shift as well as on weekends

Requirements

• Bachelor’s degree
• Knowledge and experience with healthcare information systems and ideally Epic Systems.
• Strong organization, interpersonal, self-motivating, and effective verbal and written communication skills.
• Previous knowledge, skills, and experience in assessing, developing, implementing, and evaluating training needs.
• Familiar with adult education and best practices in regard to adult learning.
• Must be willing to become Epic certified.
• Required to secure Epic certification in at least one application, and attend a series of Training, Environments, and documentation (TED) courses geared for principle trainers.

Responsibilities

• Designing, developing, coordinating, and delivering training programs for Epic OpTime users across the perioperative services department.
• Serving as the primary training expert for OpTime workflows.
• Collaborating with clinical, operational, and information technology teams to ensure effective adoption and utilization of Epic's surgical services applications.
• Supporting system implementations, upgrades, optimization efforts, and ongoing education initiatives.
• Ensuring training materials reflect organizational workflows and Epic best practices.
• Developing and deploying training appropriate for end users (physicians/mid-levels/staff), including new hires and existing employees.
• Analyzing assessment data to determine and meet the educational needs of adult learners.
• Developing Epic Training for newly acquired Duly practices and new Boncura clients.
• Conducting one-on-one (at the elbow support) and/or classroom training for new physicians/providers, clinical users, and staff.
• Conducting bi-monthly new employee orientation classes.
• Developing and delivering training for new system modules, enhancements, and operations initiatives.
• Developing and maintaining training materials.
• Acquiring and maintaining current knowledge and competency of associated workflows.
• Collaborating with the Epic analyst team to test, develop, and deliver training materials related to system version upgrades and quarterly system updates.
• Building, testing, and maintaining the Epic training environment.
• Developing and implementing an annual training optimization program, including a physician and clinical staff super user program, periodic site visits, and monthly webinars.
• Working with subject matter experts, champions, and super users to resolve issues in support of training and education.
• Conducting training classes on any shift as well as on weekends.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal