Epic Patient Access Senior Manager

UnitedHealth Group•Cypress, CA

5d•$112,700 - $193,200•Remote

About The Position

Epic Patient Access Senior Manager at Optum. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

7+ years combined experience across HealthCare and/or IT domains with at least 5 of those years working with Epic configuration and 2 years resource management and/or large-scale project management.
2+ current Epic certifications in the following areas: Prelude, Cadence, Grand Central.
Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges.
7+ years of experience configuring and supporting Patient access workflows including HIM, registration, scheduling, insurance verification, referrals, MyChart workflows including digital strategies, authorization and facility structure.
Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint

Nice To Haves

Revenue Cycle experience, MyChart and HIM certifications are preferred in addition to the certifications listed above.
Certification in Service Management, Project Management, or Business Analysis is preferred
Masters degree in Business Administration, Health Administration, Data Science or Healthcare preferred
Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation.
Must be courteous, responsive, timely, respectful, thorough and detail oriented
Possesses excellent oral and written communication and problem-solving skills
Has good time management skills and a demonstrated ability to prioritize tasks
Ability to keep professional demeanor in stressful circumstances
Ability to work independently and in team environments

Responsibilities

Lead Patient Access operations across the western region (WA, OR, CA, and Mountain West), ensuring consistent, high-quality service delivery
Oversee design, build, and maintenance of patient access technologies and workflows
Partner with operational leaders to optimize workflows, drive best practices, and improve patient access outcomes
Lead medium to large-scale technology initiatives, including system implementations, upgrades, and optimizations
Plan and manage regional staffing capacity, ensuring efficient team performance and alignment to priorities
Hire, coach, and develop team members; serve as a mentor and trusted advisor
Provide guidance on system configuration, workflow design, and process improvements
Analyze workflows and system performance to identify and implement improvement opportunities
Translate business requirements into functional specifications; prioritize and deliver system enhancements
Oversee incident management and ensure timely resolution of system and operational issues
Build strong relationships with stakeholders and ensure clear communication from requirements through implementation
Demonstrate professionalism, accountability, and respect in all interactions
Collaborate effectively with team members, leadership, providers, and staff
Apply Lean principles to improve workflows, reduce waste, and enhance customer satisfaction
Follow written and verbal instructions while also working independently
Maintain compliance with all organizational policies, including HIPAA, privacy, and security standards
Complete required compliance and regulatory training
Participate in required job-related and regulatory training programs (e.g., OSHA, L&I)
Maintain regular, reliable attendance