Patient Access Manager
About The Position
Our patients are our number one priority! We're committed to giving children back their childhood! This role is located at the Frisco - Ambulatory Surgical Center and operates Monday - Friday from 8:00 am to 4:30 pm. The Patient Access Manager defines, develops, and improves operational and access workflows and performance standards within areas of Access Services of Ambulatory Care, including the contact center, PAR team, and surgical services. This role involves managing employees, ensuring staff competency through training and quality assurance, and fostering a positive patient experience. The manager is responsible for team performance, professional growth of direct reports, and coordinating with organizational stakeholders to facilitate quality patient care and operational efficiency. Additionally, the role handles employee relations issues, payroll, PTO, and leave records, and ensures compliance with organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights. The Patient Access Manager also supports performance improvement goals, departmental initiatives, and practices financial and resource stewardship, while engaging in strong communication and acting as a team player.
Requirements
- High school diploma or equivalent required
- Minimum 5-years’ experience in contact center, medical office or healthcare setting required
- Minimum 2-years in relevant leadership position required
- Strong written and verbal communication skills required
- Strong organizational and interpersonal skills required
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Defines, develops, and improves operational and access workflows and performance standards within areas of Access Services of Ambulatory Care, including contact center, PAR team, and surgical services
- Assigns, monitors, and manages employees’ work within sphere of influence; operates with high-level of reliability and attention to detail
- Manages recruiting and hiring processes for team and areas of responsibility
- Ensures staff competency through initial and ongoing training/quality assurance efforts; functions as role model for team in terms of behavior, communication, and performance
- Responsible for outcomes, performance of team, and assigned metrics in Ambulatory Care
- Coordinates and develops professional growth of direct reports
- Works collaboratively with all organizational stakeholders, including, but not limited to other leaders, to facilitate quality patient care, operational effectiveness and efficiency, and process improvements
- Acts as resolution point for appropriate issues of employee relations, escalating through chain of command as necessary
- Fosters positive family/patient experience in support of organizational efforts related to customer service and issue resolution
- Responsible for maintaining and approving accurate payroll, PTO, and leave records for direct reports in accordance with organizational policies, and labor codes, regulations, and laws
- May maintain patient information and documentation in electronic medical record; guides team in this area
- Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
- Supports and promotes hospital and departmental performance improvement goals
- Ensures quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
- Supports departmental initiatives and change efforts
- Practices financial and resource stewardship
- Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values
- Additional duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
