Patient Access Manager

United Community & Family Services Inc • Norwich, CT

3d • Onsite

About The Position

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient-centered healthcare! We are currently seeking a Patient Access Manager to oversee and optimize the wide range of activities within the front end including pre-registration, registration, scheduling, insurance verification, sliding fee program, point of service collections, and general inquiries across all sites. The Patient Access Manager will lead, mentor, and supervise the patient access teams while assuming responsibility for the overall operational, financial, and administrative performance. The ideal candidate will have extensive knowledge in FQHC regulations, best practices in front end revenue cycle management processes, and a passion for community health. This role collaborates with other RCM Management to ensure efficient and effective patient care delivery.

Requirements

• Associates degree in related field plus a minimum of 3-5 years of experience in healthcare administration, with at least 2 years in a supervisory or management role.
• Demonstrated ability to lead and motivate teams.
• Familiarity with electronic health records (EHR) systems and practice management software, preferably EPIC.
• Strong working knowledge of Revenue Cycle Management in a healthcare setting specifically in patient access, registration, insurance verification.
• Ability to write and run various workbench reports and dashboards to monitor activity and identify trends.
• Familiarity with software programs such as Microsoft Office Suite, Internet, and email
• Excellent communication, interpersonal skills, and problem-solving skills.
• Strong leadership presence and highly motivated team member who easily cultivates effective relationships with senior executives and staff both inside and outside of the organization.

Nice To Haves

• Extensive knowledge in FQHC regulations
• Passion for community health

Responsibilities

• Responsible for overseeing all front-end workflows by monitoring accuracy of patient information including demographic and insurance information into the EHR,
• Coaches and mentors all Patient Access teams towards providing exceptional service; conduct hiring, onboarding, training, discipline, performance management, and related routine personnel operations.
• Implement and streamline processes related to patient registration, insurance verification, and financial clearance.
• Serves as the primary point of contact for Operations and Clinical teams, providing quick resolutions surrounding patient access issues.
• Ensures all staff are compliant with relevant healthcare regulations including HIPAA.
• Supervise the insurance verification and authorization process, ensuring accurate and timely confirmation of patient coverage and benefits.
• Develop, implement, and maintain policies and procedures related to patient access, registration, and insurance verification.
• Collaborate with clinical and administrative departments to optimize scheduling practices.
• Track, monitor, and analyze Patient Access KPIs to identify areas of improvement and efficiency gains.
• Stay updated on industry trends and best practices related to FQHC Revenue Cycle Management

Benefits

• Integrated care which means having access to essential services to meet the complex needs of those we serve.
• Work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree