Epic Patient Access Analyst - Cadence or Prelude - Remote

UnitedHealth Group•Walnut Creek, CA

5h•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The Epic IT Capability team delivers system build, configuration, and ongoing support for multiple Market Performance Partners (MPPs) within the Optum Insight Information Technology organization. The team is responsible for supporting Epic Patient Access applications, including registration, scheduling, admission, transfer, and discharge, ensuring system functionality aligns with operational, regulatory, and business requirements. As a System Management Analyst on the Patient Access team, this role partners with vendors, technical teams, and operational stakeholders to analyze existing Epic system configurations, gather and document business requirements, and design new or enhance Epic build to optimize, standardize, and automate workflows in support of operational needs. The analyst plays a key role in the implementation, optimization, and ongoing maintenance of Epic solutions for Optum IT capability. Solid expertise in Epic, workflow analysis, and problem-solving is essential to the success of enterprise EHR initiatives. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Epic Cadence certification, accreditation, or proficiency. Candidates with lapsed certification must obtain renewal within 45 days of hire
2+ years of experience with Epic Cadence and Prelude related application system build and configuration, including implementation, ongoing configuration, and optimization
Experience collaborating with external vendors and supporting system upgrades, enhancements, and scheduled downtimes
Experience working effectively with internal and/or external stakeholders and customers
Driver’s License and access to reliable transportation
Ability to participate in after-hours on-call rotation, occurring approximately one week every 5-7 weeks

Nice To Haves

Epic certification, accreditation, or demonstrated proficiency in relevant modules, including Prelude, Welcome, or MyChart
Experience in Welcome or MyChart

Responsibilities

Responsible for translating clinical and operational requirements into technical specifications and executing system configuration changes to meet defined needs.
Designs and implements technical solutions to support both foundational and custom workflows, while ensuring adherence to established governance processes, approval protocols, and organizational standards.
Demonstrates the ability to learn and assess new and existing workflows to identify technical solutions and optimization opportunities that enhance the end user experience.
Observing end users in operational settings, identifying process inefficiencies, redesigning workflows, and collaborating with analysts and stakeholders to improve usability, efficiency, and overall system performance.
Provides end user support through effective troubleshooting grounded in a comprehensive understanding of the Epic system and its operational context.
Analyzes and diagnoses complex technical issues, communicates solutions clearly to non technical stakeholders, and resolves issues efficiently to minimize disruption to daily workflows and support continuity of patient care.