Epic Outpatient Application Manager
About The Position
Adventist HealthCare seeks to hire an experienced Epic Outpatient Application Manager who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. This role involves leading assigned Epic application teams through various stages of the project lifecycle, including implementation, optimization, testing, integrated workflows, go-live planning, stabilization, upgrades, and ongoing support. The manager will directly supervise Epic application analysts, coordinate application activities with various stakeholders, and oversee application support, upgrades, and optimization. Ensuring application build, workflow design, testing, and validation meet organizational standards and Epic implementation practices is crucial. The role requires partnering with operational leaders, clinical stakeholders, and other key personnel to ensure application solutions support objectives. Additionally, the manager will focus on developing team capabilities through mentoring and continuous improvement, while maintaining expertise in Epic functionality and healthcare technology trends.
Requirements
- Bachelor's degree from an accredited college or university in information technology, healthcare administration, clinical informatics, business administration, computer science, nursing, or a related field.
- Minimum of six (6) years of progressively responsible experience in a clinical area and information technology, including electronic health record implementation, application support, clinical informatics, healthcare operations, or related healthcare technology experience.
- Ability to participate in after-hours support, cutovers, go-live activities, and major-incident response as needed.
- Fully vaccinated for COVID-19 (strongly recommended, may be required).
Nice To Haves
- Master's degree preferred.
- Minimum of three (3) years of management experience preferred.
- Experience leading application teams, technical staff, or healthcare information technology initiatives is preferred.
- Additional Epic certifications or proficiencies preferred.
- Project Management Professional preferred.
- Lean Six Sigma Green Belt preferred.
- Experience leading Epic implementations, upgrades, optimization initiatives, and application governance is preferred.
- Experience supporting integrated workflows across multiple Epic applications and using IT service management practices is preferred.
Responsibilities
- Lead assigned Epic application teams through implementation, optimization, testing, integrated workflows, go-live planning, stabilization, upgrades, and ongoing support while ensuring project scope, quality, and timelines are achieved.
- Directly supervises Epic application analysts, including work assignments, performance management, professional development, resource allocation, workload balancing, coaching, and hiring support.
- Coordinates application activities with the Project Director, project managers, operational leaders, technical teams, vendors, training, testing, reporting, and other application teams to ensure integrated delivery across the enterprise.
- Oversees application support, upgrades and optimization, including issue management, risk identification, escalation, workflow decisions, change control, integrated planning, and leadership status reporting.
- Ensures application build, workflow design, testing, validation, integrated readiness, cutover preparation, and production support activities meet organizational standards and Epic implementation practices.
- Partners with operational leaders, clinical stakeholders, revenue cycle leaders, physician champions, subject matter experts, and Epic representatives to ensure application solutions support operational, regulatory, and patient care objectives.
- Develops team capabilities through mentoring, performance feedback, certification planning, knowledge transfer, and continuous process improvement initiatives.
- Maintains expertise in Epic application functionality, healthcare technology trends, interoperability concepts, implementation methods, and organizational priorities.
Benefits
- Work life balance through nonrotating shifts
- Recognition and rewards for professional expertise
- Free Employee parking
- Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
- Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
- Paid Time Off
- Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
- Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
- Subsidized childcare at participating childcare centers
- Tuition Reimbursement
- Employee Assistance Program (EAP) support
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What This Job Offers
Job Type
Full-time
Career Level
Manager
