Director Epic Clinical Application

Children's National Hospital•Silver Spring, MD

1d•$151,299 - $252,158•Onsite

About The Position

The Director, Epic Clinical Applications, is a key leader within the Information Systems Division at Children's National Hospital and reports to the Executive Director of Enterprise Applications. The role provides strategic oversight and leadership for implementation, optimization, and ongoing support of Epic clinical applications across inpatient, ambulatory primary and specialty care, and emergency medicine workflows. The Director ensures clinical technologies align with care-delivery priorities, support provider efficiency, and contribute to improved patient outcomes and safety. In partnership with clinical, operational, and executive stakeholders, the Director translates organizational goals into technology strategies that advance evidence-based practice, clinical excellence, and integrated care. The position leads the Epic Applications team and enterprise Epic strategy, oversees a multi-year application roadmap and multi-million-dollar portfolio, and directs governance, vendor relationships, risk and regulatory compliance, change management, analytics enablement, and continuous improvement. The role is based at 1 Inventa Place, Silver Spring, Maryland. The stated base pay range is $151,299.20–$252,158.40.

Requirements

Bachelor's degree from a recognized college or university, with major coursework in computer science, information technology, engineering, or equivalent related experience.
At least 10 years of progressive healthcare information technology experience, with a strong focus on clinical applications supporting inpatient, ambulatory, and emergency medicine workflows.
At least 5 years in a leadership role, demonstrating the ability to lead cross-functional teams, drive strategic initiatives, and manage complex Epic implementations or optimizations.
Epic certification.
Strong analytical and problem-solving skills, including analyzing complex issues, troubleshooting system functionality, and developing solutions for healthcare and revenue cycle workflows.
Excellent oral and written communication skills, including the ability to document clearly and engage diverse stakeholders.
Ability to manage multiple priorities, coordinate smaller or less complex projects independently, meet timelines, and maintain quality standards.
Basic to advanced understanding of healthcare operations, clinical workflows, and revenue cycle processes.
Flexibility to shift priorities, work under pressure, and navigate change in a dynamic healthcare environment.
Collaborative and adaptable approach, including fostering working relationships, providing constructive feedback, and supporting shared objectives.
Experience managing and driving organizational change by influencing stakeholders, guiding teams through transitions, and supporting adoption of new processes and technologies.
High personal integrity, accountability, composure in high-pressure situations, and adherence to organizational policies and procedures.

Nice To Haves

Master's degree.
Experience in a pediatric or academic medical center setting.
Project Management Professional (PMP) certification.
ITIL certification.
Change Management certification.

Responsibilities

Provide strategic leadership and direction for the Epic Applications team, fostering accountability, innovation, and professional growth, and ensuring the team is appropriately structured and resourced.
Develop talent and succession plans; mentor managers and senior staff and build a high-performing leadership pipeline.
Provide executive oversight of incident resolution, major system updates, and change-control processes to support operational stability and minimize disruption.
Develop and oversee a multi-year Epic application roadmap aligned with enterprise initiatives, regulatory requirements, and industry best practices.
Serve as the enterprise owner of Epic applications and set the strategic vision for optimization, innovation, and alignment with clinical, operational, and financial goals.
Partner with clinical and operational leaders to align Epic capabilities with patient care, revenue cycle optimization, and workforce efficiency.
Serve as the executive point of contact for Epic and other key technology vendors, ensuring alignment with contractual obligations, system updates, and industry advancements.
Promote use of Epic data and analytics to inform strategic decisions, improve operational efficiency, and improve patient outcomes; partner with analytics teams on predictive modeling and population health initiatives.
Establish and lead Epic governance structures and collaborate with executive leaders on priorities, investment decisions, patient care, and operational efficiency.
Oversee Epic application compliance with HIPAA, CMS, Joint Commission, and other regulatory mandates, and proactively mitigate system integrity, security, and patient-safety risks.
Develop executive-level communications about system initiatives, enhancements, and organizational impact, and serve as the primary Epic liaison for key hospital stakeholders, including the C-suite.
Lead change and digital transformation initiatives to maximize adoption, usability, and value realization across Epic modules, integrating technology into care-delivery and administrative workflows.
Oversee a multi-million-dollar Epic applications portfolio, including cost-effective decisions, resource allocation, budget oversight, and return on investment.
Lead continuous Epic optimization using Lean, Six Sigma, and data-driven methods to streamline workflows, improve system performance, and enhance end-user experience.
Represent Children's National in external forums and share insights on Epic optimization, innovation, and the evolving role of EHRs in pediatric care.