Epic Nurse (LPN or RN) Informaticist

Crouse Hospital • Syracuse, NY

19d

About The Position

The Epic Informaticist serves as a liaison among clinical areas, Information Technology, Epic application teams, and organizational leadership. The role translates patient-care and business needs into effective Epic workflows and supports the design, testing, training, implementation, adoption, optimization, and ongoing support of the Epic electronic health record. Applying clinical and operational knowledge, informatics principles, and data-driven analysis, the informaticist collaborates with clinical staff and physicians to improve usability, efficiency, quality, safety, and the end-user experience across Crouse Health. The role also supports organizational goals and participates in leadership, decision-making, communication, and knowledge sharing related to clinical information management systems.

The position assesses and designs workflows, documents requirements, validates Epic configurations, develops and executes test scripts, and participates in implementations, upgrades, go-live readiness, downtime planning, and system recovery validation. It also supports Epic access and training processes for new hires and non-employee vendors; develops and delivers role-based training; promotes adoption and change readiness; and identifies and leads or supports optimization initiatives. The informaticist provides responsive end-user support, investigates and escalates issues with relevant teams and vendors, rounds in clinical and operational areas, and maintains support documentation.

Crouse Health describes itself as a leading healthcare provider in Central New York, combining a family-friendly culture with a commitment to patient care. The salary range is $85,000–$113,000.

Requirements

• Bachelor’s degree in nursing, Healthcare Informatics, or a healthcare-related field.
• Current New York State license as a Registered Professional Nurse (RN) or Licensed Practical Nurse (LPN).
• Clinical or operational experience in a healthcare setting.
• Experience supporting EHR workflows, implementation activities, testing, training, or end users.
• Strong analytical, communication, documentation, facilitation, and organizational skills.
• Ability to work effectively with clinicians, staff, and leadership.

Nice To Haves

• Epic certification, or ability to obtain certification; Epic experience will be considered.
• Experience with workflow design, testing, training, go-live support, optimization, and change management.
• Knowledge of healthcare quality, patient safety, privacy, security, and regulatory requirements.

Responsibilities

• Partner with clinicians, operational leaders, and Epic application analysts to assess workflows, identify gaps, and design standardized, efficient Epic processes.
• Facilitate workflow discovery discussions, document decisions and requirements, and ensure proposed solutions address patient-care, regulatory, quality, and operational needs.
• Provide informatics expertise for clinical decision-making, documentation standards, order and result workflows, interdisciplinary communication, and patient safety.
• Evaluate requested changes for workflow impact, usability, downstream dependencies, adoption risk, and alignment with organizational priorities.
• Collaborate with Epic application teams to translate operational requirements into system configuration and validate that Epic build supports approved workflows.
• Develop and execute unit, integrated, regression, and user acceptance test scripts; document results, track issues, and confirm resolution before deployment.
• Participate in Epic implementations, upgrades, enhancements, system changes, and go-live readiness, including deployment planning, command center support, and stabilization.
• Assist with downtime planning, business continuity procedures, system recovery validation, and communication of operational impacts.
• Ensure new hires are validated in Hyperspace before New Employee Orientation, register them for EpicU training on the day of orientation, and add required validation for employees who choose to test out.
• Validate and create Epic access for non-employee vendors.
• Assess role-based learning needs and partner with Human Resources, operational leaders, and subject-matter experts to develop and deliver training, workflow demonstrations, and tip sheets.
• Provide classroom, virtual, and targeted remediation support to reinforce correct workflows and improve end-user confidence and proficiency.
• Communicate workflow changes, their benefits, and their impacts on leaders and end users.
• Identify adoption barriers and coordinate education, support, and workflow improvement efforts.
• Use end-user feedback, support trends, operational metrics, quality indicators, and Epic utilization data to identify optimization opportunities.
• Lead or support optimization initiatives from intake and assessment through prioritization, design, testing, implementation, measurement, and sustainment.
• Collaborate with governance groups to evaluate enhancement requests, clarify business value, identify dependencies, and support capacity-aware prioritization.
• Monitor post-implementation outcomes and recommend adjustments to improve adoption, efficiency, data quality, patient safety, and value realization.
• Provide responsive end-user support for Epic workflow and application questions; triage issues across training, workflow, access, device, interface, system-build, and JIRA ticket concerns as applicable.
• Partner with the service desk, nurse informaticist, IT Support, and vendors to investigate, escalate, resolve, and communicate issues within established service expectations.
• Round in clinical and operational areas to observe workflows, gather feedback, identify recurring issues, and provide real-time coaching.
• Create and maintain support documentation, known-error guidance, standard work, and frequently asked questions for end users.

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account (FSA)
• 401(k)
• Company-paid life insurance
• Tuition assistance
• Workforce development opportunities
• Employee Assistance Program
• Employee discounts on inpatient and outpatient services, hospital cafeteria and pharmacy, and certain retailers
• YMCA subsidy program

What This Job Offers

• Job Type: Full-time