Responsible for analyzing, designing, coding, testing, documenting, and implementing software applications or modifications to existing software while establishing and maintaining positive working relationships with co-workers, customers and vendors. Provides application software development services or technical support typically in a defined project. Develops program logic for new application or analyzes and modifies logic in existing applications. Analyzes requirements, maintains, tests, and integrates application components. Ensures that system improvements are successfully implemented. Contributes to process improvement. Provides advanced level support to customers and coworkers for problems and issues reported through the IT Service Management system (ITSM). Liaises with customers, other IT staff and vendors for design, planning, implementation and problem resolution using effective communication and appropriate follow-up. Documents and maintains accurate records of work performed within the ITSM system. Maintains knowledge of the latest developments in information technology, especially as pertains to healthcare. Provides availability for "on-call" emergency solution support and other after-hours support duties as assigned by ITS Management. Sets and maintains goals, timelines and commitments, demonstrating proven attention to detail and high level of organization and accuracy. Oversees major IT solutions, while seeking assistance for secondary support when appropriate. Anticipates internal and/or external business challenges and/or regulatory issues. Recommends process, product or service improvements. Provides innovative solutions to complex issues. Leads and executes projects. Leads functional teams and coordinates work to effectively accomplish project goals. Communicates effectively, coordinates multiple duties simultaneously, able to independently solve Innovation Service related issues. Understands and comprehends interactions between clinical areas and their roles within the hospital and organization.
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Job Type
Full-time
Career Level
Senior