Epic Grand Central / RTE Analyst

Prominence Advisors

2d•Remote

About The Position

Prominence is looking for a senior Epic Grand Central analyst to support a California based health system for a one-year engagement. Reporting to the Application Manager, you'll own Charge RTE and Prelude build; delivering new requests, optimizing current workflows, and advising on integration projects across the health system. You'll troubleshoot, maintain, and optimize existing applications, and design, build, test, and support new applications and modules within your portfolio. Success requires deep knowledge of the Epic application and the operational workflows it supports, plus a clear grasp of the policies, procedures, and constraints of the business areas you serve. Who We Are Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost. Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website. Your Role Our consultants guide our customers through complex technology requirements to summit the challenge at hand. You will need to be able to create order out of chaos, and compile ambiguous information into tactical action plans. Our ideal team members are humble, smart, and driven to ensure our customer’s success. This includes a passion to deliver high-quality results, while teaching our counterparts how to fish and grow the skills needed to support and expand upon the deliverables of our projects. If this sounds like you, and you meet the requirements below, we encourage you to apply. If you know of someone else how would be a great fit, let us know! As a member of our Epic Consulting team, you’ll work closely with our customers to implement and optimize their Epic workflows. In addition to your Epic project work, you will help mentor and grow our customer’s teams, escalate issues, and guide projects to a successful outcome.

Requirements

Current Epic Grand Central certification
Current Epic Prelude certification
At least 4 years of experience as an Epic Grand Central/Prelude analyst
Hands-on build experience across tickets, projects, upgrades, and go-lives
Must be legally authorized to work in the United States without sponsorship.

Nice To Haves

Epic RTE (Real-Time Eligibility) certification
Experience with Charge RTE build and payer eligibility workflows
Experience supporting integration projects in a multi-hospital health system
Strong communication skills with clinical, revenue cycle, and technical stakeholders

Responsibilities

Build, configure, and maintain Epic Grand Central and Prelude, with a focus on Charge RTE (real-time eligibility) workflows
Analyze and implement new build requests from business owners and operational stakeholders
Identify and deliver optimizations to existing registration, ADT, and eligibility workflows
Troubleshoot and resolve incident and service request tickets within agreed service levels
Provide input and build support for integration projects across the health system
Design, build, and test new functionality, including unit and integrated testing and documentation
Support Epic upgrades, including impact review, build, testing, and validation
Provide go-live support, including at-the-elbow and command center coverage as needed
Participate in the on-call rotation (one week in every seven) and provide after-hours support as needed
Partner with business owners, Epic, and other IS team members to evaluate and recommend solutions to complex problems and requests
Follow organizational policies, change control, and documentation standards
Perform other duties as assigned