Epic Analyst

Good Samaritan • United States,

5d

About The Position

This position is responsible for developing content/workflow expertise for assigned Epic application(s). Credentialed Trainers focus on the provision of end user training in the classroom, via live meeting and/or in 1:1 settings to end users from all levels of the organization. Additional focus areas include rounding, go-live support, customer communication and optimization activities. Become Proficiency Certified by Epic in your supported application.

Requirements

• Four year college or university program degree preferred.
• Two to five years related experience and/or training preferred or equivalent combination of education and experience.

Nice To Haves

• Credentialed Trainers focus on the provision of end user training in the classroom, via live meeting and/or in 1:1 settings to end users from all levels of the organization.
• Additional focus areas include rounding, go-live support, customer communication and optimization activities.
• Become Proficiency Certified by Epic in your supported application.

Responsibilities

• Serves as instructor before, during and after go-lives and system updates to existing system users. Provide training to new and current staff as needed.
• Documents issues identified during training and/or rounding, referring them to the appropriate individual and closing the loop with end-users. Utilizes a tracking system to document, track and trend issues.
• Provide department and user documentation upon completion of project(s).
• Rounds with end-users on a regular basis with a focus on end-user training, system efficiency and acceptance.
• Provides regular feedback to workgroups and leadership team to assist in the development of training and optimization prioritization.
• Provides application support for all users. Acts as a key contact for user questions, problems, and concerns.
• Able to assist project priorities accurately and maintain project timelines.
• Acts as an IT office/department representative.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level