Epic Grand Central/Cadence Analyst
About The Position
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Support Analyst (Grand Central/Cadence) you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you'll do/Responsibilities Provide L2 Epic support, triage, troubleshoot and testing expertise and experience with one of the following Epic modules (Grand Central or Cadence) Experience with multiple Epic modules (Technical) to acknowledge, triage, troubleshoot and resolve incidents, address tasks and provide excellent documentation in ticket status and/or resolution notations Engages with end users to troubleshoot and resolve issues with the Epic system in a timely and professional manner Conduct ongoing system maintenance activities, resolve Workqueue errors for designated Epic applications On-call responsibilities based on call rotation schedule to include evenings, weekends and holidays. Develop, support and maintain all required documents and other system documentation. Contribute to the development of testing scripts and materials Actively participate in testing activities e.g., printer mapping, downtime, special updates and other activities as assigned The Team AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.
Requirements
- Must be Epic Certified in either Grand Central or Cadence
- 3+ years with Epic Support (L2 Support) focused on either Grand Central or Cadence Modules
- 5+ years of experience in healthcare operations, clinical environment, or healthcare IT setting
- Strong Epic experience in troubleshooting, system maintenance, and standard change requests
- Have excellent documentation and verbal skills
- Willingness to work on an on-call schedule for evenings and weekends, holidays based on on-call rotation schedule
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Nice To Haves
- Nice to have Epic Certification in other modules
- Analytical/ Decision Making Responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills
- Ability to deliver technical demonstrations
Responsibilities
- Provide L2 Epic support, triage, troubleshoot and testing expertise and experience with one of the following Epic modules (Grand Central or Cadence)
- Experience with multiple Epic modules (Technical) to acknowledge, triage, troubleshoot and resolve incidents, address tasks and provide excellent documentation in ticket status and/or resolution notations
- Engages with end users to troubleshoot and resolve issues with the Epic system in a timely and professional manner
- Conduct ongoing system maintenance activities, resolve Workqueue errors for designated Epic applications
- On-call responsibilities based on call rotation schedule to include evenings, weekends and holidays.
- Develop, support and maintain all required documents and other system documentation.
- Contribute to the development of testing scripts and materials
- Actively participate in testing activities e.g., printer mapping, downtime, special updates and other activities as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
