Epic Cadence Senior Analyst

Hospital for Special Surgery • New York, NY

4d

About The Position

The Epic Cadence Senior Analyst is responsible for configuring, supporting, and maintaining the organization’s scheduling application to ensure accurate and efficient patient appointment workflows and access operations. Key responsibilities include designing, building, testing, and implementing solutions within the Epic Cadence application and its related functionality such as Appointment Scheduling, Template Management, Resource Scheduling, Waitlist Management, and integration with Prelude and Welcome. The Cadence Analyst II collaborates with operational teams, end users, and project staff to align system functionality with business requirements and support system upgrades, enhancements, and new implementations. This position requires strong analytical and problem-solving skills, attention to detail, and the ability to manage multiple priorities. Participation in an on-call rotation and occasional evening or weekend support may be required.

Requirements

• 3+ years of relevant experience or equivalent combination of education and experience, including IT system implementation and/or support; participation in at least one full system implementation lifecycle.
• BA/BS required, preferably in Information Technology, Computer Science, Healthcare Administration, or a related field.
• Epic Cadence
• Epic Prelude
• Epic Cadence configuration and build, workflow analysis, troubleshooting, and system testing.
• Proficiency with Microsoft Office applications including, but not limited to, Excel, Word, PowerPoint, and Outlook for documentation, reporting, and communication.
• Ability to interpret complex scheduling requirements and translate them into system solutions.
• Clear and effective verbal and written communication with technical and non-technical stakeholders.
• Ability to prioritize tasks, manage timelines, and coordinate with cross-functional teams.
• Strong commitment to supporting end users and resolving issues promptly.
• Comfortable working in a dynamic environment with evolving priorities and technologies.

Nice To Haves

• 4+ years of experience in IT system implementation and application support, with demonstrated participation in multiple full system implementation lifecycles and a strong understanding of healthcare revenue cycle workflows.
• Master’s degree in Information Technology, Computer Science, Healthcare Administration, or a related field preferred.
• Epic Referrals
• Epic Welcome
• Advanced proficiency in Epic Cadence build and optimization techniques.
• Experience with Epic integration points and interoperability standards (HL7, FHIR).
• Familiarity with Epic reporting tools (Clarity, Reporting Workbench) for scheduling analytics.
• Knowledge of healthcare operations, patient access strategies, and scheduling best practices.
• Ability to lead small projects or workstreams and mentor junior analysts.
• Strong presentation skills for training and stakeholder engagement.

Responsibilities

• Design, build, test, and implement solutions within the Epic Cadence application and related functionality such as Appointment Scheduling, Template Management, Resource Scheduling, Waitlist Management, and integration with Prelude and Welcome.
• Collaborate with operational teams, end users, and project staff to align system functionality with business requirements.
• Support system upgrades, enhancements, and new implementations.
• Troubleshoot issues and provide timely resolution to maintain system performance and reliability.
• Remain current on Epic technologies and obtain and maintain Epic certifications as warranted.
• Participate in an on-call rotation and provide occasional evening or weekend support as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level