Epic Communications Lead

Computer Task Group, Inc•San Mateo, CA

17h

About The Position

The Epic Communications Lead will drive strategic and operational communications for an Epic electronic health record (EHR) deployment, focused on ambulatory and behavioral health services. This role ensures clear, timely, and effective communication across clinical, operational, and technical stakeholders to support adoption, readiness, and sustained engagement throughout the implementation lifecycle.

Requirements

Bachelor’s degree in Communications, Public Relations, Healthcare Administration, or related field.
5+ years of experience in leading communication programs for Epic deployments/implementations
Strong writing, editing, and storytelling skills.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Familiarity with change management frameworks (e.g., ADKAR, Prosci).
Experience working with clinical stakeholders and healthcare workflows.
Knowledge of healthcare regulatory and privacy considerations.
Strategic thinking with strong execution skills
Excellent interpersonal and stakeholder management abilities
Adaptability and resilience in dynamic environments
High attention to detail and organizational skills
Collaborative mindset with cross-functional teams
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Responsibilities

Develop and execute a comprehensive communications plan aligned with Phase II milestones, including go-live and stabilization.
Tailor messaging for diverse audiences including clinicians, behavioral health providers, administrative staff, and leadership.
Partner with change management and training teams to ensure alignment of messaging and timing.
Identify key stakeholder groups and maintain targeted communication strategies for each.
Serve as a liaison between IT, clinical leadership, ambulatory operations, and behavioral health teams.
Support executive communications, including briefings, updates, and presentations.
Create and manage a wide range of communication materials: newsletters, emails, FAQs, talking points, tip sheets, and intranet content.
Translate complex technical information into clear, user-friendly messaging.
Ensure consistency in branding, tone, and messaging across all channels.
Lead communications for go-live readiness, including countdown messaging and support resources.
Provide real-time updates during go-live and stabilization periods.
Coordinate issue escalation messaging and user support communications.
Utilize multiple communication channels (email, intranet, town halls, digital signage, etc.) to maximize reach and engagement.
Monitor communication effectiveness and adjust strategies based on feedback and engagement metrics.
Establish feedback loops (surveys, focus groups, frontline input) to assess communication effectiveness.
Continuously refine communication strategies to improve user understanding and adoption.