Epic Cogito System Administrator - Intermediate

Hennepin Healthcare•Minneapolis, MN

6d•Remote

About The Position

The Epic Cogito System Administrator (Intermediate) is responsible for the day-to-day administration, support, and optimization of Epic’s reporting and analytics ecosystem, with a focus on Clarity, Caboodle, and SlicerDicer. This hybrid role combines technical system administration with user-facing support for analysts and operational leaders. The Cogito System Administrator works closely with IT, Reporting Analytics, and Clinical/Operational teams to ensure reliable data flows, secure access, and effective use of Epic’s analytics tools.

Requirements

3 years’ relevant Epic Cogito (Clarity, Caboodle, Slicer Dicer) Administrator experience
Associates of Arts (AA) or Bachelor’s degree
Cogito Systems Administration Certification -OR- An approved equivalent combination of education and experience
Solid understanding of Cogito Systems and intermediate knowledge of client systems deployments
Ability to work independently and provide timely status updates
Analytical, critical thinking, problem solving, and conflict resolution skills
Interpersonal, customer relationship, and teamwork skills
Ability to adapt to changes/challenges in organization strategy, priorities, and direction
Ability to explain or demonstrate technology in a manner suited to the audience (i.e., business, clinical, or technical team member)
Ability to write and adapt complex shell scripts/tools
Ability to work across teams to ensure IT system upgrades and deployments are conducted with minimal impact to the operation

Nice To Haves

Experience with reporting tools/platforms such as SSIS, PowerBI, Epic Cogito SQL, Tableau
Knowledge of healthcare operations and terminology
Demonstrate proficiency with Microsoft SQL Server and other relational databases. Hands on experience writing, tuning and troubleshooting T-SQL queries
Understanding of data warehousing concepts, including warehouse design principles and various ETL models
Experience in developing and maintaining ETL processes aligned with healthcare data standards

Responsibilities

Perform installations, upgrades, patching, and database configurations for IRIS and Epic
Monitor and troubleshoot any unusual system behavior and performance concerns
Performs backup, restores, and refreshes of Epic Cogito stack
Maintain system decision, setup, and configuration documentation
Monitor job schedules, ETL processes, and system performance to ensure stable and timely data delivery
Communicate Epic environmental activities (downtimes, upgrades, patches, refreshes) to all relevant parties
Conduct communications with vendors and other outside resources to resolve complex infrastructure issues when needed
Provide go-live and post go-live support
Provide regular and/or off hour on call support as scheduled
Perform other duties as assigned