Epic Clinical Information System Analyst II, Day Shift, Beaker Lab

Adventist HealthCare • Gaithersburg, MD

5d • $83,112 - $124,675 • Onsite

About The Position

Adventist Healthcare seeks to hire an experienced Epic Clinical Information System Analyst II for our Beaker Lab Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. This role involves independently analyzing operational and clinical requirements, designing workflows, and configuring, building, testing, validating, and maintaining Epic application functionality. The analyst will own complex application incidents, perform root-cause analysis, coordinate troubleshooting, and implement resolutions. They will also plan and lead projects, serve as a liaison between end-users and various teams, assess the impact of application changes, and develop testing strategies. Additionally, the role requires maintaining documentation, developing training materials, providing guidance to less experienced analysts, and participating in go-lives, upgrades, and on-call support.

Requirements

• Bachelor's degree from an accredited college or university in healthcare, information systems, business, or a related field. Relevant experience may substitute for education on a year-for-year basis.
• 5-6 years of direct clinical, healthcare operations, clinical information systems, application support, or related experience, including experience with system implementation, optimization, or production support.
• Must be able to complete required Epic training, projects, and examinations and participate in travel, on-call coverage, and extended-hour support as business needs require.

Nice To Haves

• Epic experience is preferred.
• Experience leading workstreams or mentoring colleagues is preferred.
• Epic certification in the assigned application(s) is required or must be obtained within the timeframe established by AHC and maintained thereafter.
• Current clinical licensure is preferred when relevant to the assigned application.

Responsibilities

• Independently analyzes intermediate-to-advanced operational and clinical requirements; designs workflows and configures, builds, tests, validates, and maintains Epic application functionality using established standards and best practices.
• Owns complex application incidents and requests; performs root-cause analysis, coordinates cross-application troubleshooting, implements sustainable resolutions, and ensures timely communication with affected users and leaders.
• Plans and leads small-to-medium application projects, enhancements, upgrades, and process-improvement initiatives; manages requirements, scope, milestones, dependencies, risks, testing, and implementation activities.
• Serves as a liaison among end users, operational leaders, Epic representatives, and technical and application teams; facilitates workflow decisions and ensures solutions meet business needs, deliverables, and timelines.
• Assesses the impact of application changes across integrated workflows; develops and executes unit, integrated, regression, and user-acceptance testing and validates production outcomes.
• Maintains application, workflow, testing, change-control, issue, and support documentation; develops knowledge articles, training materials, and procedures and supports end-user education.
• Provides guidance and quality review for less-experienced analysts and users; shares application knowledge and promotes consistent build, testing, and documentation practices.
• Participates in go-lives, upgrades, downtimes, and on-call or extended-hour support; communicates project and issue status, risks, dependencies, and escalation needs to leadership.
• Performs other related duties as assigned.
• Beaker Build and Configuration: Tests, panels, and reference ranges; specimen collection and labeling; instruments and quality control; Clinical Pathology, including microbiology; and Anatomic Pathology cases.
• Integration and Cross-Application Coordination: Lab instruments and middleware, reference labs, blood bank systems, and public health reporting, working with the Orders, ClinDoc, ASAP, Ambulatory, Cadence, and Resolute teams.
• Implementation, Testing, and Go-Live Support: Design sessions, test scripts, instrument validation, and support for the go-live and stabilization.
• Production Support and Optimization: Handle Incidents, on-call, turnaround time and specimen rejection analysis, upgrades, and lab reports.
• Regulatory Compliance and Governance: CLIA, CAP, Joint Commission, and HIPAA requirements and follow change control processes.

Benefits

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level