Epic Certified Willow Home Infusion Analyst 6340181

Accenture•Columbus, OH

3d•$52 - $56•Onsite

About The Position

The Epic Certified Willow Home Infusion Analyst serves as the SME and technical lead for home infusion pharmacy workflows within Epic, supporting the continuum of care from hospital discharge through home-based infusion therapy. The Analyst brings 4+ years of healthcare IT experience, responsible for support, configuration, and optimization of the Epic Willow Home Infusion module in collaboration with Accenture, Epic, offshore teams, and client stakeholders.

Requirements

A minimum of three years of Epic application and management support experience with home infusion operations and Epic Willow home infusion configuration
Active Epic Willow Home Infusion certification required
High school diploma or GED

Nice To Haves

Additional Epic certifications (Inpatient, Ambulatory, Bugsy)
Experience managing EHR support operations and meeting SLA requirements
Familiarity with continuum-of-care workflows (hospital → outpatient → home)

Responsibilities

Serve as primary SME for Epic Willow Home Infusion workflows and configurations
Manage daily support activities, ensuring timely incident and service request resolution per SLAs
Troubleshoot application issues, perform root cause analysis, and implement corrective actions
Monitor and resolve error queues, interface issues, and home infusion workflow defects
Support label and printer configurations for medication preparation and delivery
Build, configure, and optimize home infusion pharmacy modules within Epic Willow
Configure workflows for medication preparation/compounding, delivery logistics, and administration tracking
Develop and maintain infusion medication builds for the Home Infusion module
Build and troubleshoot billing rules for payor contracts and infusion reimbursement
Support integration of Home Infusion with ambulatory and inpatient Epic modules
Lead or contribute to system design, testing, and go-live activities
Liaise between client stakeholders and technical teams to align capabilities with clinical and operational needs
Partner with pharmacists, home infusion nurses, and care coordinators to translate clinical needs into solutions
Coordinate with offshore teams on task delegation, communication, and performance monitoring
Participate in team meetings with updates on status, risks, and resource needs
Maintain system documentation including workflows, build specs, and testing protocols
Ensure compliance with HIPAA, data governance, medication safety, and security policies
Support audit readiness and regulatory compliance for home infusion operations