Epic Cadence/Ambulatory Application Analyst, Remote Eligible, Jacksonville, Baptist Medical Center

Baptist Health System, Inc.•Buena Park, CA

2d•Remote

About The Position

Epic Ambulatory application analysts act as a vital link between operations and information technology, ensuring that Epic functions seamlessly. This role demands an understanding of healthcare processes and technical systems. Analysts must translate operational needs into system functionality. By doing so, they help maintain system integrity, promote automation and efficiency, and improve user experience across the organization. A significant portion of an analyst’s day is devoted to resolving break-fix issues, performing routine maintenance tasks and/or monitoring and troubleshooting error logs related to interfaces. These activities include troubleshooting issues, applying Epic quarterly updates, working with Epic technical support, and validating workflows to prevent disruptions or follow-up, which also includes support of complementary workflows. Much of the coordination and follow-up for these responsibilities is conducted through structured communication channels, including email, Teams chat, and scheduled meetings. Epic Ambulatory application analysts also spend time collaborating with cross-functional teams including Clinical Informatics, other application teams and project managers. Their week may include a team huddle, weekly group meeting or a smaller session with their team lead. Throughout the day, they may lead various meetings with operational leaders to clarify requirements and understand pain points from the end-user perspective. In addition, they will contact end-users via various communication methods to clarify end-user request to implement optimizations and project requests. Will be involved with mentoring junior analysts and ensuring operational best practices. Perform quality assurance and integrated testing of optimization and project requests along with newly released vendor functionality to ensure system reliability. Coordinate projects across applications and develops application specific enhancements and reports in alignment with organizational priorities.

Requirements

1-2 years Project Management Experience Required
Knowledge of clinical system applications
Minimum 2 years of related experience Required
High School Diploma
If supporting an Epic application, appropriate EPIC Certification is required within 6 months.

Nice To Haves

Experience with Epic Ambulatory and Cadence, including build configuration and implementation preferred
Ability to analyze and translate clinical and/or business workflows and documentation requirements into efficient, effective application solutions preferred
Strong experience using Microsoft Visio for workflow documentation and implementation planning preferred
Hybrid background in both clinical and technical domains strongly preferred
Bachelors Degree Preferred
Certified - EPIC Required
Epic Ambulatory highly preferred
Epic Cadence preferred
Academy of Health Information Professionals (AHIP) Preferred

Responsibilities

Ensure the operational effectiveness of enterprise applications, addressing user needs while assisting with incidents, updates, and upgrades to maintain system health.
Provide ongoing analysis and trouble-shooting support of application system components to meet needs and clinical/business requirements.
Perform applications testing and participates in integrated testing of current and newly released vendor functionality to ensure system reliability.
Contribute to updates, upgrades, and projects within and across applications and develops application specific solutions.
Provide 24/7 customer support for applications within accountability.
Mentoring junior analysts and ensuring operational best practices.
Perform quality assurance and integrated testing of optimization and project requests along with newly released vendor functionality to ensure system reliability.
Coordinate projects across applications and develops application specific enhancements and reports in alignment with organizational priorities.