Sr. Epic Ambulatory/MyChart Application Analyst, On-site, Jacksonville, Baptist Medical Center

Baptist Health System, Inc.•Buena Park, CA

1d•Onsite

About The Position

Epic Ambulatory application analysts act as a vital link between operations and information technology, ensuring that Epic functions seamlessly. This role demands an understanding of healthcare processes and technical systems. Analysts must translate operational needs into system functionality. By doing so, they help maintain system integrity, promote automation and efficiency, and improve user experience across the organization. A significant portion of an analyst’s day is devoted to resolving break-fix issues, performing routine maintenance tasks and/or monitoring and troubleshooting error logs related to interfaces. These activities include troubleshooting issues, applying Epic quarterly updates, working with Epic technical support, and validating workflows to prevent disruptions or follow-up, which also includes support of complementary workflows. Much of the coordination and follow-up for these responsibilities is conducted through structured communication channels, including email, Teams chat, and scheduled meetings. Epic Ambulatory application analysts also spend time collaborating with cross-functional teams including Clinical Informatics, other application teams and project managers. Their week may include a team huddle, weekly group meeting or a smaller session with their team lead. Throughout the day, they may lead various meetings with operational leaders to clarify requirements and understand pain points from the end-user perspective. In addition, they will contact end-users via various communication methods to clarify end-user request to implement optimizations and project requests. Will be involved with mentoring junior analysts and ensuring operational best practices. Perform quality assurance and integrated testing of optimization and project requests along with newly released vendor functionality to ensure system reliability. Coordinate projects across applications and develops application specific enhancements and reports in alignment with organizational priorities. Sr. Epic Ambulatory/MyChart Application Analyst, you will be responsible for: The role leads complex application initiatives, including project management responsibilities, while mentoring junior analysts and ensuring operational best practices. Provides technical expertise in the development, implementation and support of highly complex, enterprise wide, cross functional applications, integrated applications and technical projects. Analyze and translate workflow and documentation requirements for clinical and/or business processes into efficient and effective application systems solutions through collaboration with members of interprofessional care teams, operational leaders, technical team members, and other relevant stakeholders. Plan, design, develop, validate, test, implement, evaluate, maintain, and provide on-going trouble-shooting and support of comprehensive information system components to meet needs and business requirements. Perform quality assurance and integrated integrated testing of current and newly released vendor functionality to ensure system reliability. Coordinate projects across applications and develops application specific enhancements and reports in alignment with organizational priorities. Provide 24/7 support for applications within accountability.

Requirements

1-2 years Project Management Experience Required
Minimum 2 years of related experience Required
High School Diploma Required
Certified - EPIC Required

Nice To Haves

Knowledge of clinical system applications Preferred
Experience with Epic Ambulatory and MyChart, including build configuration and implementation preferred
Ability to analyze and translate clinical and/or business workflows and documentation requirements into efficient, effective application solutions preferred
Strong experience using Microsoft Visio for workflow documentation and implementation planning preferred
Hybrid background in both clinical and technical domains strongly preferred
Bachelors Degree Preferred
Epic Ambulatory highly preferred
MyEpic MyChart preferred
Academy of Health Information Professionals (AHIP) Preferred

Responsibilities

Leads complex application initiatives, including project management responsibilities, while mentoring junior analysts and ensuring operational best practices.
Provides technical expertise in the development, implementation and support of highly complex, enterprise wide, cross functional applications, integrated applications and technical projects.
Analyze and translate workflow and documentation requirements for clinical and/or business processes into efficient and effective application systems solutions through collaboration with members of interprofessional care teams, operational leaders, technical team members, and other relevant stakeholders.
Plan, design, develop, validate, test, implement, evaluate, maintain, and provide on-going trouble-shooting and support of comprehensive information system components to meet needs and business requirements.
Perform quality assurance and integrated testing of current and newly released vendor functionality to ensure system reliability.
Coordinate projects across applications and develops application specific enhancements and reports in alignment with organizational priorities.
Provide 24/7 support for applications within accountability.
Resolving break-fix issues, performing routine maintenance tasks and/or monitoring and troubleshooting error logs related to interfaces.
Troubleshooting issues, applying Epic quarterly updates, working with Epic technical support, and validating workflows to prevent disruptions or follow-up, which also includes support of complementary workflows.
Collaborating with cross-functional teams including Clinical Informatics, other application teams and project managers.
Leading various meetings with operational leaders to clarify requirements and understand pain points from the end-user perspective.
Contacting end-users via various communication methods to clarify end-user request to implement optimizations and project requests.
Mentoring junior analysts and ensuring operational best practices.
Perform quality assurance and integrated testing of optimization and project requests along with newly released vendor functionality to ensure system reliability.
Coordinate projects across applications and develops application specific enhancements and reports in alignment with organizational priorities.