Epic Bridges Analyst

Shrive Technologies LLC

4d • $60 - $62 • Remote

About The Position

This role involves supporting Epic Bridges, a critical component of healthcare IT/EHR systems. The analyst will be responsible for troubleshooting interface issues, performing root-cause analysis, and ensuring the smooth operation of healthcare interfaces. The position requires strong technical skills in HL7 standards, interface engines, and Epic Bridges, as well as the ability to provide 24/7 production support. The role also involves mentoring junior analysts and collaborating with other technical teams.

Requirements

• Epic Bridges Certification – Mandatory.
• 4–8+ years of experience in healthcare IT/EHR interface support.
• Strong hands-on experience with Epic Bridges.
• Strong knowledge of HL7 standards and healthcare interfaces.
• Experience supporting Epic production environments.
• Experience troubleshooting ADT, ORU, ORM, SIU, DFT and other HL7 messages.
• Experience with an interface engine such as Rhapsody, Cloverleaf, Mirth, or equivalent.
• Strong analytical and problem-solving skills.
• Experience with incident, problem, and change management.
• Ability to provide on-call/24x7 production support.

Nice To Haves

• Epic Interconnect experience.
• Experience with Epic application integrations and downstream systems.
• Experience with SFTP/FTPS and secure file transfer.
• Experience with healthcare interoperability standards.
• Experience with cloud-based integration environments.
• ITIL certification or equivalent service-management experience.

Responsibilities

• Own complex and recurring production issues.
• Perform advanced root-cause analysis.
• Identify systemic issues and recommend permanent fixes.
• Lead technical troubleshooting during major incidents.
• Mentor L2 analysts.
• Review and approve technical solutions and interface changes.
• Partner with architecture/application teams for complex integration issues.
• Provide on-call/24x7 production support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed