Epic Beacon Senior Application Analyst

Montefiore Health System•Plaza, ND

1d•$121,952 - $152,440•Hybrid

About The Position

Montefiore is a leading academic medical center seeking a Senior Application Analyst to join their Epic Beacon/Oncology team. This role is crucial for advancing tech-enabled care delivery and improving patient and provider experiences. The position requires on-site presence when needed (minimum of 4 times a year) and necessitates a clinical license (RN or Pharmacist). Obtaining and maintaining Epic certification is a condition of employment. The organization is committed to improving health outcomes in underserved communities and has a diverse workforce speaking over 60 languages.

Requirements

Clinical license required (RN or Pharmacist)
BS Required
Application implementation, troubleshooting, and support
Application testing
Related clinical or business experience
OHS Annual Assessment
Epic Certification will be required

Responsibilities

Install new applications, new components, and upgrade existing applications.
Configure application settings.
Provide go-live and rollout support.
Support users on new applications, modules, and functionality.
Provide application troubleshooting support for the application(s).
Resolve issues, forward them to the correct group for remediation, or elevate them to the vendor if required.
Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
Analyze business/clinical needs and requirements.
Evaluate the operational workflow that is applied to the system.
Create system specifications from user requirements.
Create test plans and test new systems, version upgrades, and any system modification.
Document all outcomes of testing.
Design database queries and create reports utilizing a report-writing tool.
Monitor application issues and evaluate issues as they arise.
Write and maintain accurate and current documentation regarding application(s) supported by the team.
Participate in the maintenance of training materials and disseminate materials to users.
Provide timely, effective, and professional customer support on a 24x7 rotating basis.
Work with the help desk and support personnel on escalated issues to identify problems and resolve them.
Triage network, hardware, or workstation issues as required.
Analyze necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
Act as a liaison to the vendor for Montefiore IT or the client.
Contact vendor to report escalations and obtain assistance with solving issues.
Assist with the coordination of vendor activities including hardware or software installation.
Mentor and support junior analysts, fostering team growth and knowledge sharing.
Participate in 24x7 on call rotation.
Perform other related duties as required.
Apply business knowledge to system processes and manipulation of data to ensure successful transactions through the system.
Make necessary enhancements to add or maintain functionality of the application. These changes may include creating and modifying screens, tables, dictionaries, and rules.
Participate in the design, development and maintenance of system interfaces.
Validate and test system interfaces.
Participate in policy and procedure development as it relates to security, downtime, backup operations and disaster recovery activities.
Administer application security and access controls.
Provide or coordinate ongoing training for clients in the use of systems.
Provide server maintenance as required.
Apply patches and fixes to the Operating System, or write.