Epic MyChart Application Analyst Senior

Intermountain Health • Dayton, OH

3d • $40 - $62 • Hybrid

About The Position

We are seeking motivated Application Systems Analysts to join a collaborative, fast-paced healthcare IT team. This role supports the planning, implementation, optimization, and ongoing support of complex clinical, operational, and patient-facing applications. Analysts develop and maintain expertise in key technologies such as MyChart, Telehealth, Online Scheduling, and related consumer engagement tools, while partnering closely with clinical and operational teams. The position requires continuous learning, strong problem-solving skills, and a commitment to improving workflows and experiences for both patients and care teams across the enterprise. The senior analyst is responsible for providing advanced technical support, configuration, integration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning). The senior analyst may also manage small and mid-sized projects related to these applications and their technologies and will help plan and execute projects. The senior analyst will mentor other analysts and is expected to contribute to the development of best practices and standards for application configuration, deployment, support, archival, and decommissioning. Essential functions are performed independently under minimal supervision and direction, caregiver performs standard duties with minimal supervision.

Requirements

• Epic MyChart Certified in one or more of the following: MyChart, Cadence, Welcome, Bedside, Hello World, Care Companion, Cheers (CRM), Epic Submitted App, Strings Manager - version Feb 25
• Experience with Service Now change management and incident response
• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
• Possesses in-depth business and application knowledge and experience
• Knowledge of system analysis and operating systems
• Skilled in assessing needs and determining through documentation what the best approach might be
• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, correspondence, and process documents
• Ability to effectively present information and respond to inquiries or complaints from employees, managers, directors, senior leaders, and the general public
• Demonstrates knowledge of project management and control
• Four (4) years of work experience, OR actively working towards a Bachelor's Degree with six years of experience in related areas
• Operate computers and other IT equipment requiring the ability to move finger and hands
• See and read computer monitors and documents
• Remain sitting or standing for long periods of time to perform work

Nice To Haves

• Certifications in one or more of the following: MyChart Cadence Prelude Welcome, preferably current to version November 2025
• Bachelor's degree is required in information technology, healthcare, business, or related field. or, actively working towards a Bachelor's Degree with nine years of professional experience
• Additional relevant experience may substitute for lack of education upon Supervisory and HR approval

Responsibilities

• Documents workflow and system design changes to support business needs
• Manages vendor integrations, support, and issue resolution
• Resolves complex incidents in alignment with service standards
• Leads mid-size projects and performs quality review of system builds
• Collaborates with stakeholders and ensures compliance with documentation standards
• Develops training materials and supports reporting and testing efforts
• Supports on-call, system configuration, and infrastructure planning
• Assists with business cases, ROI tracking, resource planning, and capital needs

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.
• Up-front tuition coverage paid directly to the academic institution.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree