EPIC MyChart Analyst

Virtelligence•Tyler, TX

19h

About The Position

The Information Services Lead is responsible for leading and coordinating efforts and content within the designated focus area. This senior-level position ensures coordination and consistency across related IS teams and provides oversight for application support, including Incident, Problem, Request, and Change Management. The role requires a self-starter who can work with minimal oversight while leading complex projects, mentoring team members, and driving operational and clinical outcomes.

Requirements

Associate’s or Bachelor’s degree preferred in: Healthcare Business Information Systems
Strong problem-solving and multitasking abilities
Excellent organizational and time management skills
Ability to present complex data using charts and graphs
Ability to adjust to and implement change
Strong teamwork and collaboration skills
Proficiency in Microsoft Office applications: Word Excel PowerPoint
Excellent customer service skills
Strong written, verbal, and interpersonal communication skills
5–7 years of experience in healthcare, business, or information systems
Supervisory experience preferred
2+ years of project management experience preferred
Experience leading multidisciplinary teams and complex projects
Ability to work independently with minimal supervision
Experience mentoring peers and junior team members
Must be proficient in assigned Epic module or certified upon employment
Certifications and proficiencies must remain current through ongoing training

Nice To Haves

Functional supervision experience
Experience contributing to performance reviews and corrective actions
Ability to coordinate work assignments and daily priorities
Strong healthcare systems knowledge and expertise
Excellent project management skills
Ability to independently coordinate and lead projects
Relevant certifications in area of focus preferred

Responsibilities

Serve as the primary representative during implementation phases including build, configuration, testing, go-live support, and optimization.
Act as an escalation point for focus area support and optimization activities.
Demonstrate leadership to ensure high-quality outcomes for end users and stakeholders.
Ensure team adherence to quality standards and organizational best practices.
Mentor assigned analysts and facilitate cross-training among team members.
Organize and distribute workloads to ensure deliverables meet customer expectations.
Provide oversight and guidance to lower-level staff and multidisciplinary teams.
Coach team members through experimentation, innovation, and problem-solving approaches.
Promote positive and constructive coaching to improve team self-awareness and performance.
Lead process and requirement analysis, including: Process mapping, Flowchart development, Requirements elicitation, Stakeholder analysis, Specification gathering.
Prepare and deliver organized project status reports to stakeholders.
Manage large and/or sensitive projects throughout the project lifecycle.
Proactively plan projects and tasks across applications.
Identify potential roadblocks or conflicts and collaborate with leadership to resolve them.
Escalate issues appropriately through the chain of command.
Coordinate communication between application teams and facilitate cross-functional work sessions.
Demonstrate expert-level understanding of assigned applications, clinical/business operations, workflows, and integrated configurations.
Independently analyze, design, configure, and communicate complex system designs.
Teach and guide team members in advanced design and configuration practices.
Collaborate with application and compliance teams to design system processes.
Maintain expert knowledge of technologies applicable to assigned responsibilities.
Develop and maintain documentation to enhance efficiency within the focus area.
Stay current with Epic resources including: Nova release notes, User Forum Galaxy, Epic User Web documentation.
Build strong relationships with key client administrators based on trust.
Act as a customer liaison to understand business needs and communicate requirements and timelines.
Influence operational and clinical project outcomes.
Develop internal and external communications and articulate project strategies effectively.
Deliver communication tailored to audiences ranging from project teams to executive leadership.
Proactively address customer and system service concerns.
Work collaboratively with Application Development teams and Business Process Owners.
Coordinate across applications for high-impact vendor changes.
Support organizational policies, procedures, and compliance requirements.
Perform additional duties as assigned.