Epic Beacon Analyst II

IU Health•Indianapolis, IN

About The Position

Indiana University Health is seeking individuals who embody their values to join their Information Services team in the role of Epic Beacon Analyst II. This role plays a key part in the development, support, and rollout of the Epic Electronic Health Record (EHR) system. The analyst is responsible for optimizing workflow processes by configuring and customizing Epic applications to meet organizational needs. They will collaborate with clinical and operational teams to support the implementation and ongoing use of Epic across the health system, ensuring alignment with organizational goals. The position involves participating in all phases of the system development life cycle, including gathering requirements, developing use cases, and evaluating software solutions. The analyst will bring relevant topics to discussions/meetings and speak to system settings and tasks. They will develop, configure, and modify moderately complex information systems, create and maintain documentation of business requirements, workflows, and system configurations, and design, code/configure, test, and maintain application programs. This role coordinates all testing phases of Epic applications during implementations, upgrades, and optimizations, supports existing application functionality, and develops strong working relationships with end users, business partners, and Epic project teams. The analyst will utilize Epic best practices, provide hands-on training and support to end users, and serve as a key onsite Epic resource during system implementations and ongoing support. They will lead and facilitate team activities, provide second-level support for incidents and requests, and serve as project lead for Epic software releases and new application implementations. Participation in on-call support is required. The role involves leading and monitoring application testing and validation, providing input into policies, procedures, training materials, and best practices, and collaborating with facility core team members to deliver hands-on training. Building and maintaining strong relationships with end users and facility leadership is essential. Candidates with exposure to working in Oncology is highly desirable.

Requirements

Bachelor's Degree or equivalent years of experience is required.
3-5 years of relevant IIS, clinical experience, or an equivalent combination of education and experience.
For IIS candidates: Experience in systems integration, data management, healthcare IT, and workflow automation. Knowledge of system architecture, database design, and project management in a healthcare setting is essential. IIS experience should include working with electronic health record (EHR) systems, system optimization, troubleshooting technical issues, and ensuring seamless interoperability across platforms. The ability to analyze and configure complex systems to meet user needs is critical.
For Clinical candidates: Hands-on clinical experience (e.g., nursing, pharmacy, or allied health professions) with a deep understanding of clinical workflows and patient care processes. Candidates should have experience in utilizing EHR systems within a clinical setting and an understanding of documentation, compliance, and patient safety protocols. Clinical candidates should demonstrate the ability to bridge the gap between technical solutions and real-world clinical applications, ensuring that technology supports and enhances patient care.
For both IIS and Clinical candidates: Strong problem-solving skills, the ability to translate user needs into system functionality, and a collaborative mindset to work across interdisciplinary teams. Experience with process mapping, workflow redesign, and data analysis are also valuable. Both backgrounds should reflect an understanding of how to support clinical or operational improvements through technology.
Operational Experience in Healthcare Settings: Proven experience in healthcare operations, including a solid understanding of the day-to-day functions of clinical, administrative, or IT departments. Candidates should demonstrate experience working in environments where technology and operations intersect, whether through managing clinical workflows, optimizing system usage, or supporting operational efficiencies. The ability to use operational insights to inform system design and workflow optimization will be critical to ensuring the success of the Epic implementation.
Collaborative and Independent Work Abilities: Capable of working autonomously to solve problems, while also being an active contributor in cross-functional teams involving clinical staff, IT professionals, and business leaders. Able to lead discussions, build consensus, and foster teamwork in interdisciplinary settings.
Problem-Solving and Solution Translation: Skilled at diagnosing and resolving complex technical and workflow-related issues. Adept at interpreting clinical or business needs and translating them into efficient and practical system solutions that support healthcare delivery and operational goals.
Comprehensive Understanding of Healthcare Business Processes and Technology: Deep understanding of healthcare operations, with the ability to connect healthcare business needs with technology. Whether from a clinical or IIS background, demonstrates knowledge of healthcare workflows, including patient care processes, regulatory compliance, and data integrity, to optimize system performance.
Knowledge of Healthcare IT Solutions and Interfacing: For IIS candidates, proficiency with IT solutions, data integration, and interfacing between systems. For clinical candidates, familiarity with EHR systems and technology used in care delivery, with an emphasis on improving the user experience and patient outcomes. Experience in both areas enhances the ability to bridge gaps between clinical practice and system functionality.

Nice To Haves

Epic Certification: Certification in one or more Epic modules (e.g., EpicCare Ambulatory, Willow, Orders) is highly desirable. For internal candidates, obtaining the necessary Epic certification(s) will be an essential part of the onboarding and transition process, with full support provided to ensure successful completion.
Beacon certification highly desirable
Candidates with exposure to working in Oncology is highly desirable.

Responsibilities

Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization.
Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person as we practice our values of purpose, excellence, compassion and team.
Takes the initiative to proactively resolve issues, address concerns, identify potential risks, and improve overall processes and outcomes.
Seeks new ways to improve individual and team efforts for overall success, while promoting collaboration and teamwork.
Shares thoughts and information in a clear, concise, and professional manner, in both oral and written communication formats.
Demonstrates active listening and seeks further information to ensure clarity and understanding.
Promptly responds to requests for information and works to proactively think through next steps and anticipate potential issues, requests, or business needs.
Openly shares knowledge and expertise.
Maintains confidentiality as appropriate, earns trust and respect of others, and exhibits behaviors that express the ethical practice of a healthcare organization.
Mitigates unintended consequences through careful analysis and observation of business practices.
Leverages curiosity and insights to explore rationale behind decision-making.
Combines existing knowledge and on-the-job experiences to ensure best practices are being implemented in day-to-day work.
Addresses problems directly and implements objectives effectively.
Produces on time high-quality work deliverables.
Able to apply basic project management principles and ensure standard of work is place and reflects leading best practices.
Applied earned value principles to managing projects, resource planning and estimates at completion.
Identifies short- and long-term customer needs and ensures the effective delivery of high quality and value-added solutions, products, and services that meet or exceed customer expectations.
Develops solutions with sound methodologies, guidelines, and best practices; makes decisions and solve problems within project plan parameters.
Identifies patterns and potential underlying issues.
Choosing best alternative based on consideration of pros, cons, and weighing various tradeoffs.