ClinDoc

UMass Memorial Health•Worcester, MA

4d•Onsite

About The Position

Responsible for implementing and supporting clinical and business applications and collaborating closely with operational stakeholders to ensure that technical solutions effectively align with business processes.

Requirements

Bachelor's degree in Computer Science or related field, or equivalent work experience.
Epic certification(s) or ability to achieve, as required by department.
Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused.
Able to effectively communicate to staff at all levels of the organization.

Nice To Haves

Experience with enterprise platforms (EHRs/ITSM/ERPs).
Healthcare experience.

Responsibilities

Works on cross-functional projects, attends project meetings, and ensures tasks are completed within the project scope and management guidelines.
Proactively identifies barriers to completing work and escalates issues as needed.
Attends all required meetings, assumes accountability for assigned follow-ups and practices closed loop communication.
Attends product demonstrations and assess system functionality against customer requirements.
Participates in application upgrade processes, including reviewing and configuring new functionalities, testing features, and developing job aids for users.
Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features.
Configures application features, security settings, and develop support documentation, including test scripts and workflow diagrams.
Investigates and resolves issues related to application, system configuration, and security setup.
Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
Troubleshoots application components within server configurations, including system services and interface jobs.
Works with third-party vendors to install, configure, and troubleshoot vendor software.
Effectively participates in critical incident response and escalate appropriately as needed.
Develops support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
Partners with the training team to create end-user training materials.
Actively learns and applies new skills to improve support for customers and coworkers.
Stays current with core application certifications, system development, and emerging trends in information systems technology.
Actively participates in professional development programs defined by department.
Demonstrates adaptability to dynamic responsibilities and evolving project requirements.
Must be able to work off hours as needed and participate in an on-call rotation.