Epic Application Analyst (ClinDoc)

Memorial Hermann Health System•Salt Lake City, UT

2d•Onsite

About The Position

The Epic Application Analyst is responsible for advancing the functionality and operational efficiency of Information Systems utilizing their expertise in Epic Applications. This entails basic to intermediate analysis, design, configuration and implementation. This position is responsible for ensuring integration of technology into effective workflow and process design as well as ensuring operational efficiency of assigned Epic applications and integrated technology. Provides ongoing analysis, consultation, problem-solving, collaboration and application support to users. Also responsible for contributing to related project work and system training. The Epic Application Analyst typically reports to an ISD manager or above. The Epic Application Analyst is responsible for supporting and optimizing Epic applications to enhance clinical workflows and operational efficiency. This role includes analyzing user needs, configuring and maintaining system functionality, managing support tickets, and participating in system upgrades, testing, and implementations. The analyst partners closely with clinical and operational teams, including nursing, mother-baby, and rehab, to troubleshoot issues, improve documentation processes, and ensure effective system use. This position requires strong problem-solving skills, the ability to manage competing priorities in a high-volume environment, and a commitment to providing excellent customer support, including participation in a rotating on-call schedule.

Requirements

Associates degree, preferred
Epic Certification required
Two (2) years of equivalent experience in related areas such as healthcare, education, or technology required
Three (3) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Management Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation preferred
Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System
Previous Epic or other Health Information Systems experience desired
Basic working knowledge of Epic or other Electronic Health Record (EHR) application support, development tools and methodologies
Good analytical skills and technical aptitude
Good planning and organizational skills
Good communication, collaboration and customer service skills
Ability to support rotating 24/7 on-call coverage

Nice To Haves

Epic Clinical Documentation certification preferred
Rehab and Stork certifications preferred
Epic build, testing, and optimization experience
Strong ticket queue and upgrade support skills
Critical thinking and problem-solving ability
Excellent communication and customer support skills
Strong time management in high-volume environments

Responsibilities

Advancing the functionality and operational efficiency of Information Systems utilizing expertise in Epic Applications.
Performing basic to intermediate analysis, design, configuration, and implementation of Epic Applications.
Ensuring integration of technology into effective workflow and process design.
Ensuring operational efficiency of assigned Epic applications and integrated technology.
Providing ongoing analysis, consultation, problem-solving, collaboration, and application support to users.
Contributing to related project work and system training.
Supporting and optimizing Epic applications to enhance clinical workflows and operational efficiency.
Analyzing user needs, configuring and maintaining system functionality.
Managing support tickets.
Participating in system upgrades, testing, and implementations.
Partnering closely with clinical and operational teams to troubleshoot issues, improve documentation processes, and ensure effective system use.
Translating customer requests into Epic and other software application solution specifications.
Using PC system development tools to develop and deploy queries, simple applications, moderately complex reports and other business solutions in Epic and related systems.
Maintaining detailed technical knowledge of assigned applications.
Assisting customers with optimizing their use of Epic applications.
Participating in after-hours application support via rotating on-call schedule.
Setting priorities with moderate supervision, understanding Epic and other integrated applications, answering technical questions and performing all assigned tasks.
Identifying issues and concerns and communicating them to Team Lead and/or Manager as appropriate.
Developing options and recommendations for issues.
Providing training, support, and problem resolution to customers.
Demonstrating strong communication and interpersonal relationship skills.
Ensuring safe care to patients, staff and visitors; adhering to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promoting individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supporting department-based goals which contribute to the success of the organization; serving as preceptor, mentor, and resource to less experienced staff.
Demonstrating commitment to caring for every member of our community by creating compassionate and personalized experiences.
Modeling Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Performing other duties as assigned.