Epic Application Analyst

Ensemble Health Partners

3d•Remote

About The Position

Epic Application Analyst at Ensemble, a leading provider of technology-enabled revenue cycle management solutions for health systems. Ensemble offers end-to-end revenue cycle solutions and point solutions to clients nationwide. The company emphasizes empowering its people to challenge the status quo and foster a culture of innovation. The role involves developing and implementing long-term Epic strategy, educating stakeholders on changes, assisting with process improvement, implementing policies, and working with Revenue Cycle leaders on reporting, work queue strategy, and workflow design to increase revenue. The analyst will serve as the lead for Epic issues and new change requests, produce decision documents, run client meetings, and monitor client satisfaction. Specific areas of responsibility include denial reduction, DNFB/CFB reduction, late charge reduction, registration accuracy, scheduling accuracy, authorization capture, coding accuracy, and overall productivity improvement. The role also involves performance monitoring, innovation, system build and support, and assisting with education and training materials. Additionally, the analyst will support new business development by participating in assessments, advising new clients, and developing sales materials.

Requirements

Must have a current Epic Certification within a Revenue Cycle focused module
Strong implementation background
Working knowledge with other revenue cycle focused Epic applications
Working understanding of interface and interface messages
Must have Epic Administrator Certification in a Revenue Cycle focused module
3+ years of Epic build experience in Epic revenue cycle functions (billing and patient access areas preferred)
Strong working knowledge of the hospital and/or ambulatory revenue cycle operations
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Nice To Haves

4 year/Bachelors Degree preferred or equivalent experience
While we do not expect this position to be 100% travel, we do expect that the specialist will need to travel periodically. For this reason, the specialist should be available to travel up to 25%

Responsibilities

Developing and implementing long-term best practice Epic strategy across both operations and IT
Ensuring all parties involved understand the significance and impact of upcoming changes
Assisting in educating operational leadership in process improvement and Epic best practices
Responsible for helping to implement policies
Work with Revenue Cycle leaders on reporting, work queue strategy and workflow design
Help to increase revenue through standardizing workflows and process improvement
Serve as the lead for Epic issues identified and new change requests
Produces and reviews decision documents, SBARDs, other documents needed to support build work
Runs client meetings and monitors client happiness
Denial reduction
DNFB/CFB reduction
Late charge reduction
Registration accuracy
Scheduling accuracy
Authorization capture
Coding accuracy
Overall productivity improvement
Works collaboratively with revenue cycle leadership and Epic IT leadership to develop best practice processes and Epic functionality
Develops, with participation of revenue cycle leadership and IT, project plans and timelines for large performance improvement projects
Develops weekly/monthly status reports of projects and ensures agreed upon timelines are met
Advises operational leaders on Epic best practices and adheres to system guidelines
Monitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvement
Maintains deep understanding of Epic functionality and maintains all certifications and new release updates
Performs account level reviews and audits to ensure optimal system performance
Produces high-quality materials for internal and external use
Performs system build as determined by IT change control process
Participates in Integrated and User Acceptance Testing as dictated by IT change control
Supports the IT team by logging tickets, keeping up with status of tickets, ensuring timely response and turnaround of tickets, and escalating tickets as necessary
Responsible for assisting the education department in the development of training materials, curriculum and tip sheets related to Epic
Performs direct observations in operational areas to ensure Epic best practice workflows are being adhered to and makes note of any areas of educational opportunity
Supports revenue cycle leadership in any Epic certification processes and serves as a subject matter expert in Epic system functionality
Strives to educate revenue cycle leadership in practical Epic system knowledge to build expertise in operations
Participates in assessments to identify opportunities for client improvement
Supports sales team in advising new clients and answering inquiries about system functionality
Develops materials to support sales, including marketing materials
Identifies new opportunities for client engagements