Epic Application Analyst II-InPatient

Carilion Clinic

2d•Remote

About The Position

Responsible for performing Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems. Will also be involved in providing Epic application support, troubleshooting, training and reporting activities. May also be involved in providing non-Epic application support and troubleshooting for integrated third-party applications. Serves as a liaison between TSG groups, clients and vendors. An onsite schedule is preferred. However, candidates residing in the following states may be considered for a remote and/or hybrid schedule: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia. Conducts beginner to immediate analysis of Epic application design including but not limited to planning implementations and maximizing application benefits. Assists with resolution of issues, tracks issues and provides updates to peers, leadership and clients with minimal to moderate supervision. With minimal to moderate guidance, manages assigned projects and meets deadlines. Adheres to departmental policies and procedures. Plans and conducts requirements gathering for Epic projects and requests. Coordinates, plans and conducts detailed design sessions through knowledge of client/business needs and application functionality with minimal to moderate supervision. Coordinates, plans, and conducts analysis of client business needs with minimal to moderate supervision. Develops reference materials (status reports, documentation, knowledge transfer, etc.) for supported applications (Epic and non-Epic) and related technologies. Develop in-depth application knowledge and experience in specific Epic module(s) and how it integrates with the various Epic modules at Carilion. Serve as advocate for department initiatives and processes. Facilitates a positive and collaborative work environment. Adheres to the application change management process to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting, as appropriate.

Requirements

High school diploma or equivalent required.
Associates/Bachelors degree in computer science, information systems, healthcare, business or equivalent experience required.
Minimum of five years of related experience.
Valid Virginia drivers' license required.
Certification/Proficiency in applicable Epic module.
Must be a self-initiated team player that can work under minimal supervision.
Strong organizational, problem-solving, and analytical skills.
Must be able to work both independently and in a team setting.
Must facilitate a positive and collaborative work environment.
Must be flexible and capable of prioritizing multiple projects and meeting deadlines.
Effective communication skills (oral, written and presentation).
Ability to collaborate with others, including clients and vendors.

Nice To Haves

Vendor and/or industry certifications/proficiencies as determined by management.
Additional Certifications/Proficiencies a plus.

Responsibilities

Performing Epic application system analysis and design including requirements, specifications, configuration, documentation, testing, and implementation.
Providing Epic application support, troubleshooting, training, and reporting.
Providing non-Epic application support and troubleshooting for integrated third-party applications.
Serving as a liaison between TSG groups, clients, and vendors.
Conducting analysis of Epic application design, planning implementations, and maximizing application benefits.
Assisting with issue resolution, tracking issues, and providing updates to peers, leadership, and clients.
Managing assigned projects and meeting deadlines with minimal to moderate guidance.
Adhering to departmental policies and procedures.
Planning and conducting requirements gathering for Epic projects and requests.
Coordinating, planning, and conducting detailed design sessions based on client/business needs and application functionality.
Coordinating, planning, and conducting analysis of client business needs.
Developing reference materials (status reports, documentation, knowledge transfer) for supported applications.
Developing in-depth application knowledge and experience in specific Epic module(s) and their integration.
Serving as an advocate for department initiatives and processes.
Facilitating a positive and collaborative work environment.
Adhering to the application change management process.