Epic Ambulatory Application Analyst II

University of Texas at Austin

1d•Onsite

About The Position

The Office of Information Technology at the Dell Medical School is seeking an Application Analyst II. This position will provide advanced functional and technical user support for clinical applications to ensure that the applications meet business needs. Additionally, the Application Analyst II will facilitate optimal application system setup of our Electronic Health Record (EHR), Patient Reported Outcomes (PRO) software, and other related clinical systems.

Requirements

Bachelor's degree in Computer Science, MIS/CIS, Informatics or related field.
Experience implementing and supporting clinical applications in an Ambulatory environment, including hands-on work with EpicCare Ambulatory or other Epic outpatient modules, will consider certification from healthcare specific preparatory program in combination with work experience.
Experience implementing and supporting business and/or clinical IT solutions in a complex healthcare environment.
Must have demonstrated experience working with clinicians in a support and/or educational role.
Must possess problem-solving skills.
Must be a team player with excellent communication skills.
Able to exercise good judgment based on guiding principles and organizational policies/practices.
Strong analytical and problem-solving skills; strong knowledge of MS Office products; strong computing, analytical and organizational skills.

Nice To Haves

At least two years’ experience implementing, supporting, and training across all aspects of ambulatory information systems.
Direct experience with a variety of electronic medical records, preferably with Epic, Cerner, or Athena.
Experience with Epic EHR applications, particularly Epic Ambulatory, strongly preferred.
Some clinical experience.

Responsibilities

Provides education and training to designated application users including physicians and nurses.
Generates reports and perform ongoing data analysis and data mining to assist stakeholders with decision support activities.
Troubleshoots reported issues to establish root cause and perform appropriate corrective actions.
Documents solutions appropriately and transfer knowledge to team members sharing in the overall support of assigned applications.
Performs ongoing system maintenance and operational support across assigned applications.
Works on project teams and follows defined project management methodology.
Configures / Builds application functions to meet design specifications and desired workflows.
Performs both unit and integrated testing on new application functions being introduced and adhere to established change control processes.
Works to continuously improve the quality of solutions and services delivered, bringing to the attention of IT Leadership noted improvement opportunities.
Works to understand not only the application(s), but also the underlying clinical need that drives its use and evolution.
Other related duties as assigned.